Cloud Solution Architect (O365 Exchange Online) Lazio

Cloud Solution Architect (O365 Exchange Online)
Roma
Lazio, Lazio

With over 17, 000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.

Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Microsoft's mission is to empower every person and every organization on the planet to achieve more.

As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals.

Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:

Experience working with Enterprise customers in any of the following: providing customer technical readiness, delivery support services, on premise and remote technical support, solution development, account management; technical requirements gathering; broad evangelism through events (presentation skills) or related.

Experience on O365 Exchange Online (administration and configuration).

Knowledge of Exchange 2016/2019 (On Prem environments) will be considered a big plus.

Customer Centricity

- Customer Satisfaction: Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging Exchange Online expertise to enable defined Customer Success Plan outcomes.

You will actively listen and respectfully challenge to drive the best outcomes

- Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement.

Business Impact

- Consumption (Cloud & Support) growth: Develop opportunities to drive Customer Success business results by working with technical decision makers to ensure they understand Microsoft's M365 value proposition and get value from their investment in the Microsoft technology.

Technical Leadership

- Learn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals

- Accelerate customer outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure and learn from others to help accelerate your customers transformation journey.

**Qualifications**:

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, Exchange engineering & support, technology solutions, practice development, architecture, and/or consulting

OR

Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND extensive experience in cloud/infrastructure technologies, Exchange engineering & support, Network operations, technology solutions, practice development, architecture, and/or consulting

OR

Good experience working on Exchange or Exchange Online technical projects.

Deep knowledge of solution architecture, design, implementation, and/or support of Cloud and/or hybrid messaging/collaboration/unified environments.

Certification in one or more of the following technologies preferred: Microsoft 365 Certified: Messaging Administrator Associate

Professional Experience

- Business Analysis: Identify business needs and determine solutions to business problems, process improvement, organizational change, or strategic planning and policy development.

- Relationship Building.

Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts.

Experience in managing various stakeholder relationships to get consensus on solution/projects.

- Collaboration and Communication - Acknowledged for driving decisions collaboratively, resolving conflicts and ensuring follow through with exceptional verbal and written communication skills.

Presentation skills with a high degree of comfort with