Cloud Sysops Engineer Lucca

Cloud Sysops Engineer
Lucca
Toscana, Lucca

What are your responsibilities as Cloud SysOps Engineer? You will immediately get exposure to a variety of technologies, development teams, tools, and processes.

As part of a Cloud Operations team, you will benefit from the collaboration with the other members, participating in the Cloud infrastructure management and evolution, the investigation and resolution of system and performance issues, and proactive monitoring of our production environment.

You will be expected to cooperate with developers in the organization of dev/prod environments, environment variables, and to improve design choices.

Our core Cloud engineering department is based in Lucca where all the teams are working closely together in developing our products for major industries such as banking, insurance, automotive, and retail.

We strongly believe in the Agile way of working that has been embedded in our daily work.

We leverage teamwork, self-organization, and proactivity as the best solutions come from collective intelligence and collaborative decision making.

Key Responsibilities: Collaborate with the team to develop, maintain, enhance, and extend our Cloud infrastructure. Triage, troubleshoot, and resolve Cloud service issues working with Customer Support, other development teams, and Product Management. Contribute to recognizing patterns of issues and potential root causes, and advocate for investigation and/or holistic fixes. Help manage emergency plans for the cloud service, implementing backup/restore systems. Help manage disaster recovery solutions based on stakeholder requirements. Help to maintain and improve the security posture and maturity of our organization. Automate and optimize application availability, scalability, performance monitoring, and alerting. Examine operational activities and technology debt scenarios that would benefit from new ideas or automation. Help ensure the team continues to evolve and improve everything we do, and how we do it. Help ensure process repeatability, track/document any change to infrastructure, and assist customers during deployment/downtime activities. What will you bring to CCH Tagetik part of Wolters Kluwer? Eagerness to learn new things and strong collaboration skills with a willingness to work in a highly collaborative environment. Effective interpersonal and communication skills with an ability to build positive working relationships. Bachelor of Science degree in Computer Science or equivalent field. Experience with AWS or Azure. Knowledge of Linux operating systems, shell scripting, and networking. Experience in relational and NoSQL databases. Experience in maintaining and monitoring backup systems. Good communication and collaboration skills, experienced in customer management. Fluency in Italian and good knowledge of English. Working experience with ticketing systems (e. g. , Jira or Salesforce). It is better if you also have knowledge of the following: Virtualization and orchestration technologies such as Docker and Kubernetes. Knowledge of configuration management (e. g. , Chef) and cloud automation (e. g. , Terraform). Understanding of CI/CD practices. AWS or Azure certifications. What do we offer you at CCH Tagetik part of Wolters Kluwer? Modern office in an old coffee factory where you can work together in teams but also connect with your colleagues, just outside the walls of Lucca and close to the train station. English classes and full access to E-learning platforms such as Pluralsight, LinkedIn Learning, and Udemy. Possibility of certification paths such as cloud providers certifications, DevOps certifications, Scrum master certifications, etc. Development plans to help you steer your career path, along with annual performance and salary reviews. Community and teambuilding events like the global code games, network events, and Wolters Kluwer value days.

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