Cluster Director Of Operations Trento

Cluster Director Of Operations
Trento
Trentino Alto Adige, Trento

Job Description

We are looking for a Cluster Director of Operations who will also be in charge of the F&B department for the Chia Laguna Resort, composed of three hotels:

Conrad Chia Laguna Sardinia, Baia di Chia Resort Sardinia Curio Collection by Hilton, and the 240 room Hotel Village.

As a Cluster Director of Hotel Operations, you will be responsible for managing daily hotel operations in the continuing effort to deliver the brand promise, creative and outstanding guest service as well as financial objectives.

Responsibilities

Lead and manage daily hotel operations including seasonal and strategic planning, hotel budgeting and forecasting, managing balanced scorecard performance, implementing and complying with all company policies and standards, coordinating capital and property improvement plans, responding to guests inquiries and concerns, and coordinating the necessary internal team communication schedule.

Oversee service quality, guest satisfaction and brand standards compliance, including the implementation of Forbes 5-star service protocol and Hilton Quality Assurance standards.

Drive and guide financial performance based on established objectives. Identify operational performance, productivity and efficiency opportunities, and implement measures to maximize their impact.

Implement and manage hotel's daily quality process to include communicating goals, empowering team members, managing service recovery techniques and problem resolution.

Monitor and develop team member performance, particularly department heads and managers, to include regular 1-to-1 feedback sessions, leadership coaching, professional career development, conducting annual PDR's (personal development reviews) and delivering recognition and reward.

What will it be like to work with a Hilton Brand?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.

Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day and, our amazing Team Members are at the heart of it all!

Values

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline.

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