Cluster General Manager | Student Housing - Hostel Lazio

Cluster General Manager | Student Housing - Hostel
Roma
Lazio, Lazio

Role Profile The General Manager is a critical role for the success of our communities, you'll manage the residence; maximising income through effective budgetary management as well as maintaining year-round occupancy levels.

You will coordinate all functions essential to delivering first class service to our student residents.

This will include repairs, cleaning and security through a mix of directly employed staff and external contractors.

Main Duties The varied role involves: • To take full operational and commercial responsibility for the residence • Ensuring a warm, welcoming environment to students, parent and visitors to the site • Responding to tenant queries and maintenance issues throughout the academic year • Ensuring your site is a safe environment in which to live and work • Prompt collection of rents and controlling the budgetary targets for the site • Marketing and promotion of the accommodation • Undertaking regular inspections of flats • Undertaking routine daily/weekly safety inspections and updating the web based safety management system • Establishing and developing working relationships with suppliers and contractors • Being part of the out of hours rota for emergencies • Supporting the management of the residence in compliance with local and/or national legal requirements • Working with University accommodation team delivering a quality service • Active liaison with Universities including attending regular meetings with relevant bodies Person Specification • A good working understanding of tenancy management and housing legislation • A good handle on sales and marketing with a proven track record of results • Experience of managing a budget of £1m or more • Good numeracy and literacy skills in order to write reports, and present performance indicators • Strong IT skills (Microsoft office) • Able to communicate effectively with people at all levels (orally and in writing).

• Good problem solving skills/ability to use own initiative • Student accommodation or leisure experience (transferable skills) • Experience of offering pastoral care and spotting the issues that affect students • Knowledge of the issues surrounding students • Ability to handle sensitive issues • Influencing skills and a professional outlook on challenging issues • Responsive to all queries • Strong customer service skills • Outgoing and happy member of a team • Enthusiastic • Willingness to get involved in social functions i. e.

Halloween, Christmas and Student Open Days etc.

• A desire to learn and to continually develop • Willing to attend relevant training days/sessions • Eager to seek feedback and review ways to do things better