Colleague & Labor Relations Specialist Lazio

Colleague & Labor Relations Specialist
Roma
Lazio, Lazio

You Lead The Way.

We've Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.

Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible — and we're proud to back each other every step of the way.

When you join #TeamAmex, you become part of a diverse community of over 60, 000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

We back our colleagues with the support they need to thrive, professionally and personally.

That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.

Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

**Purpose of Position**:

The Colleague & Labor Relations Specialist role is dynamic and exciting and supports a range of activities related to both collective labour relations and individual colleague management issues, with focus on culture, performance and data.

Reporting to Italy Colleague and Labour Relations (CLR) Manager, the CLR Specialist will support the implementation of the CLR strategies within the Italian market, contributing to fair and consistent colleague experience, supporting the business in powering up their growth and helping to minimize legal exposure.

In addition, the role works closely with Colleague Experience Group (CEG, previously HR) colleagues in the market, and sits within a team which prides itself on its expertise and its collaborative spirit.

**Main Accountabilities**:

- Support the Italy Colleague and Labour Relations strategy by driving a proactive data-driven approach and supporting the introduction of innovative ways of working to unlock enterprise value and ensuring a great colleague and leader experience during the whole colleague lifecycle.

- Provide comprehensive advice to business leaders on a high volume of CLR cases covering all aspects of the employment relationship, such as collective bargaining, disciplinary, complaints, performance, absence, flexible working, redundancy, contractual changes, etc.

- Monitor and understand changes in Italy and EU Employment Law to support the development of proactive strategic solutions whilst maintaining compliance.

- Deliver tailored trainings for leaders and colleagues on key topics to drive consistency, ensure legal compliance and educate on Leadership Behaviours and American Express culture.

- Support information/consultation activity across Italy including the relationship with the Workers Councils and Unions when required.

- Manage data tools, track and report data to support data-driven decision making and inform effective prioritisation.

- Focus on continuous improvement, innovation and agility.

Continue to work on automation and digitization of processes where appropriate, leading with external perspective.

- Partner effectively with key stakeholders such as the broader Global Colleague and Labour Relations teams, Business Leaders, CEG colleagues, and third-party suppliers.

- Significant Employee Relations experience in a large matrix organization - including collective bargaining, disciplinary, grievance, performance, absence, flexible working, redundancy, contractual changes, etc.

- Team worker.

- Excellent interpersonal skills and ability to influence and liaise with all levels of management.

- Ability to focus both on detail and wider implications of issues.

- Strong presentation and project management skills.

- Outstanding written and verbal communication skills in Italian and English.

- Degree in Law

- Master's degree or equivalent would be a distinct advantage.

Talk to our people and you'll find out what we're really all about.

Open, creative, risk-taking, collaborative and innovative are just some of the expressions you'll hear.

It's our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world - including Great Place to Work Italia's #2 Best Workplace amongst Large Companies, #3 Best Workplace for Women and #2 Best Workplaces for Innovation in 2021.

If you're ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.

**Why American Express?

There's a difference between having a job and making a difference.

Amex have been making a difference in people's lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We've also made a difference in the lives of our people, providing a culture of learnin