Collections Specialist Lazio

Collections Specialist
Roma
Lazio, Lazio

Job Title: Collections Specialist Position Overview: We are seeking a proactive and detail-oriented Collections Specialist to join our team. In this role, you will be the primary point of contact for customers regarding outstanding payments and claims, ensuring timely resolution of invoices and debts. Your key responsibilities will include working closely with customers, insurance adjusters, and third-party collections agencies to secure payments. A successful candidate will possess strong negotiation skills, be comfortable managing sensitive situations, and work efficiently in a fast-paced environment to meet financial goals and deadlines. Key Responsibilities: Collections & Payment Follow-up: Proactively manage overdue accounts, contact customers to request payment, and negotiate payment plans as necessary. Insurance & Claims Coordination: Work closely with insurance adjusters and companies to ensure claims are processed quickly and payment is received. Follow up on insurance payments and resolve any issues or discrepancies that arise. Third-Party Collections Agency Liaison: Collaborate with external collections agencies to track accounts in the collections process, provide necessary documentation, and ensure timely payment resolutions. Documentation & Record-Keeping: Accurately document all customer interactions, payment arrangements, and progress in the CRM system. Ensure all required paperwork, estimates, and related documents are provided for timely payment processing. Job Estimates & Discrepancy Resolution: Work with project managers and estimators to review job estimates and ensure that payment discrepancies or billing issues are addressed and resolved in a timely manner. Customer Communication: Handle customer inquiries related to billing, payment terms, and claims status. Maintain clear and professional communication with customers to resolve any concerns or disputes that may delay payment. Reporting & Tracking: Regularly monitor account statuses, prepare aging reports, and provide management with updates on collections progress. Compliance & Adherence: Ensure that all collections activities adhere to company policies and applicable laws, including compliance with the Fair Debt Collection Practices Act (FDCPA). Job Requirements: High school diploma or GED required. Previous experience in collections, billing, or customer service, ideally in the insurance or construction industry. Strong communication and negotiation skills, with the ability to handle sensitive conversations professionally and effectively. Ability to prioritize tasks and manage multiple accounts with competing deadlines. Proficient in Microsoft Office Suite (Excel, Word, Outlook) and CRM software. Strong problem-solving skills, particularly in resolving payment issues and disputes. Knowledge of insurance billing processes and experience working with adjusters or claims departments is a plus. Physical Demands and Working Conditions: Ability to sit for extended periods, using office equipment such as computers and phones. Frequent use of hands and fingers for typing and other repetitive motions. Strong attention to detail and ability to focus on tasks for extended periods. Ability to communicate clearly and professionally with customers and third parties. Work in a typical office environment. Compensation: Hourly rate: $12 - $16 per hour, based on experience. Why Join Us? Be a vital part of a growing company that values your contributions to the success of the business. Opportunity to work in a collaborative, fast-paced environment with a supportive team. J-18808-Ljbffr