Commerce Solution Architect Milan Milano

Commerce Solution Architect Milan
Milano
Lombardia, Milano

Job Requirements:

Has a solid experience in various areas around E-Commerce – at least 2 years of experience as E-commerce Manager;

Experienced in solving business problems and quickly picking up new tools or skills;

Design solutions that are simple, elegant, and scalable;

Deliver projects on time, with expected GMV results and within budget;

Build trust with the clients to become a trusted advisor (eliminate/reduce escalation process);

Improve the Net Promoter Score of VTEX clients across US clients;

Prioritize replying to customers' as fast as possible;

Guide business planning and digital strategy workshops;

Strong interest for a multicultural environment;

Ability to prepare and deliver presentations to large audiences;

Ability of interpersonal communication;

Ability to work multi functionally with colleagues and managers, internally and externally;

Ability to translate complexity into action plans and communications;

Ability to work independently and collaboratively;

Strong ability to organize tasks and time;

Entrepreneurship and responsibility

What the company should expect from you:

Guide clients: I guide our clients by bringing technical and business knowledge together to guarantee the success of the KPIs and goals of the project.

Promotes engagement with VTEX products and services: I keep myself up-to-date on VTEX business cases and the platform's evolution, promoting a service experience that empowers clients to use VTEX products to their fullest potential.

Solution documentation: I am responsible for the default documentation delivery to the client.

Solution architecture: I am accountable for a well-designed, scalable and sustainable architecture, guaranteeing the velocity and sales performance of our clients' stores.

Client's vision: I gather customer-side feedback as insights for the product evolution.

Project visibility: I guarantee visibility to all stakeholders by keeping Salesforce updated with documentation, project status and stages.

Education: I scale VTEX's knowledge exchange by documenting sales strategies, negotiation, proposal and presentation best practices and authority building.

Main KPI's: These are the important metrics that needs to be pursued by the Solution Architect: PS Gross Margin, Time to market, NPS, Target go-live (deadline) vs actual, SI involvement vs VTEX, expected GMV on initial months after the project

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