Commercial Operations Manager BOLOGNA

Commercial Operations Manager
Bologna
Emilia Romagna, BOLOGNA

Wyser è il brand globale che si occupa di ricerca e selezione di profili di middle e senior management di Gi Group Holding, la prima multinazionale italiana del lavoro e una tra le principali realtà che offrono servizi e consulenza HR a livello globale.

Our client is a multinational company leader in global manufacturer of lifting and material processing products and services.

We are looking for a

**Commercial Operations Manager.

The key focus for the figure is to coordinate the commercial office of the plant based in Bologna area (3 resources), reporting directly to General Manager.

**Key Responsibilities**:

- Interface between the sales office, the sellers, the sales management and Finance Department

- Preparation of margin analysis for commercial management

- Maintenance of the price list (calculation tool)

- Constant updating to the commercial management on the progress of orders taken, possible orders, shipments, etc.

- Participation in S&OP meetings in preparation for the changes to be made to the production plan

- Responsible for creating and establishing Best Practices for Commercial office compliance and risk controls.

- Ensuring Commercial Office adherence to Tax, Ethics & Compliance, SOX as well as other mandated compliance controls

- Establish a Customer - Centric culture that focuses on developing the people, providing the right tools to delight internal customers with accurate information in a timely manner

- Manage daily meeting to co-ordinate customer requirements with production planning, finance and transport

- Help drive production plans by ensuring that customer orders are slotted correctly and that manufacturing constraints are in line with forecasts and customer order book

- Provide on time and accurate information and reporting to the Sales Manager

- Assist Sales Managers by preparing and submitting quotations to Customers, ensuring all specification and pricing criteria has been me

- Manage the Sales Administration process to ensure: department is working in compliance with Tax and SOX processes and that appropriate approvals are in place prior to product shipment; internal and External Customers are regularly informed of their delivery date at all times

**Qualifications &Experience Required**:

- Degree or diploma qualification in a Business Discipline.

- At least 5 years of experience in the same role, preferably in metalworking contexts.

- Specific experience involving Importing/Exporting/ Letters of Credit/Bank Guarantees

- Complete experience in a Sales Administration/Customer Support/Customer facing role.

- Requires advanced PC and technical skills (heavy excel & ERP(s) system use (the knowledge of Oracle system is a plus)

- Process oriented person with significant focus on process improvement (LEAN)

- Must be focused on customer needs, listen openly and attentively to those needs, and able to translate those needs into plans and actions.

- Adept at negotiating/recommending solutions

- Advanced written communication skills to prepare proposals and business correspondence.

- Complete the profile:_

- Strong time management skills

- Strong problem solving skills with ability to establish creative solutions.

- Fluent English (spoken and written).

Other preferential language: German or French.