Commercial Services Specialist Ferrara

Commercial Services Specialist
Ferrara
Emilia Romagna, Ferrara

Bedrijfsomschrijving Aviko's potato products are also particularly popular internationally. As a result, we have a very international team of office staff, who are the first point of contact for the customer. You will be working within the Commercial Services department. The department strives to provide excellent customer service and is responsible for handling the commercial processes for our (mostly) business-to-business customers.

Together with your 2 colleagues you are working on service activities daily, in addition you will take an operational role as Commercial Services Specialist in developing our processes and you will have focus on continuous improvement.

Vacatureomschrijving Process customer orders: make sure customer received their orders on time in full Handle and resolve customer complaints and finding appropriate solutions In daily contact with the customer proactively handle all service-oriented questions and requests Collaborating with cross-functional team members and departments (NL, CEE): sales, quality, finance, demand planning Processing return requests, arranging product exchanges, and managing refunds Being responsible for data management in our systems: SAP, Salesforce, Zuchetti Monitor agreed KPIs and build reports to measure and evaluate the performance of the CSC department Identifying opportunities for process and procedures improvements and suggesting solutions to enhance customer satisfaction Providing leadership, direction and guidance to team members, setting clear goals and expectations, assign tasks. Ensure that team understand their roles and responsibilities You are both the business card for Aviko and the customer's ambassador within the organization. As an ambassador, you see it as your challenge and task to give your customers a face within the various internal departments. Functie-eisen You have experience in a similar position, where you worked as a specialist/team leader You speak the language of our clients and therefore have strong communication skills: persuasiveness and tenacity Affinity with CRM systems and numerical work You are KPI driven and know how to motivate your colleagues You have a strong personality and know when to prioritize Great knowledge of the Italian and English language. Aanvullende informatie You will receive a competitive and fitting salary based on your experience and qualifications The opportunity to work in a confident organization, inspired by our core values we embrace recognizing that people are at the core of any business success Room to grow utilizing your full potential in your personal skill set with autonomy in your role Excellent salary conditions, good fringe benefits Working in a professional, international organization.

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