Community Host In Pistoia (Italy)
Crucial to ensuring a high NPS and delivering an exceptional experience for our families.
Resolving community requests promptly via the ticketing tool Ensuring everything is ready for family's arrival and having a hands on approach during turnover weeks Ensuring families have an outstanding experience in each touchpoint of the journey Developing relationships with families and understand their needs and interests Gather feedback and identify opportunities through interaction with families Assist new families in integrating into the community Communicate upcoming activities to maximise participation Manage content for the internal UGC channel to Build the brand in social networks Ensure seamless information flow within the team Coordinate with the onboarding team to ensure a seamless handover during arrival Participate in pre-arrival webinars and orientation sessions Book services upon families' requests Partner with a photographer/videographer to capture moments for social media during opening times of new locations Shared metric: NPS, staying within the budget Fluent in English & Italian.
Background in Customer Service & Operations.
Role: Community Host in Pistoia (Italy) Job Type: Permanent , Full Time Location: Pistoia, Apply for this job now.
Diventa il primo a rispondere a un'offerta di lavoro!
-
Perché cercare un lavoro con PostiVacanti.it?
Crea Il Tuo Job Alert
Ogni giorno nuove offerte di lavoro È possibile scegliere tra un'ampia gamma di lavori: il nostro obiettivo è quello di offrire la più ampia selezione possibile Ricevi nuove offerte via e-mail Essere i primi a rispondere alle nuove offerte di lavoro Tutte le offerte di lavoro in un unico posto (da datori di lavoro, agenzie e altri portali) Tutti i servizi per le persone in cerca di lavoro sono gratuiti Vi aiuteremo a trovare un nuovo lavoro