Community Manager Milano

Community Manager
Milano
Lombardia, Milano

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry.

Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies for 2024.

Discover endless opportunities to grow and make your mark at Hines.

Responsibilities As a Community Manager with Hines, you will be in charge of welcoming new tenants to their new home and assisting them with the required procedures throughout their rental period.

The Community Manager plays a critical role in the success of our communities.

You will coordinate all functions essential to delivering first-class service to our residents through a mix of directly employed staff and external contractors.

Responsibilities include, but are not limited to:

Manage and supervise the organizations of Commons Spaces and Services: organizing events and activities, booking some areas inside the Property.

Assist with operational and commercial responsibility for the residence.

Ensure a warm, welcoming environment to tenants and visitors to the site.

Respond to tenant queries and maintenance issues throughout the rental period.

Ensure your site is a safe environment in which to live and work.

Prompt collection of rents and controlling the budgetary targets for the site.

Support tenants in their daily activities and ensure excellent customer services assistance.

Handle complaints and specific customers' requests.

Organize, coordinate and supervise social functions and events with the idea of building and consolidating the idea of community in the property.

Undertake inspections of the units when needed.

Undertake routine safety inspections and updating the web-based safety management system.

Establish and develop working relationships with suppliers and contractors.

Be part of the out of hours rota for emergencies.

Track reports as requested by the Operations Manager.

Manage records of maintenance requests and intervention both in the apartments and in the Common Spaces.

Quality control of the cleaning and general SOP standards.

Ensure excellent standards with.

Collect and deliver parcels for the tenants.

Qualifications Minimum Requirements include:

Associate's degree in hospitality from an accredited institution preferred or equivalent years of direct experience required.

Three or more years in the hospitality industry with responsibility roles.

Strong leasing skills.

A good working understanding of tenancy management and housing legislation.

Good numeracy and literacy skills in order to write reports, and present performance indicators.

Strong IT skills (Microsoft Office).

Able to communicate effectively with people at all levels (orally and in writing).

Good problem-solving skills/ability to use own initiative.

Strong customer service, communication and interpersonal skills.

Profound experience in office management and basic bookkeeping procedures.

Basic administrative knowledge (invoicing).

A very good command of English will be considered an advantage.

The role requires flexibility and the ability to work on shifts.

You might be asked to lift some parcels and carry some weight.

#J-18808-Ljbffr