Community Team Lead (Rome, Italy - Remote Role Possible) Lazio

Community Team Lead (Rome, Italy - Remote Role Possible)
Roma
Lazio, Lazio

Community Team Lead (Rome, Italy - Remote Role Possible) Classpop is the top-rated marketplace for fun, social experiences in the U. S. and Canada. Guests choose Classpop for booking events such as birthday parties, team building activities, date nights, and more, with class offerings ranging from dance classes to cooking classes to floral arranging classes and other creative experiences. We are looking for a full-time Community Team Lead with strong experience in leading communities and partners. This is an important role within our operations team with many growth opportunities. Responsibilities Include: Lead and assist our community partners. Give all necessary direction to customer service to ensure that all customer inquiries are attended to on time and in the best way possible. Set KPIs for categories, track KPIs, and provide feedback to team members whenever necessary. Monitor dates, bookings, and availability of partners. Identify system and workflow improvements to enhance partner efficiency. Understand Classpop's services and provide solutions to partner inquiries relating to our platform in a timely manner. Provide support to partners and respond to inquiries through multiple channels including phone, chat, and email. Assist our community of hosts with any questions or requests pertaining to our platform, upcoming experiences, tools, and communication. Minimum Requirements: Minimum of 4 years of experience managing community partners. Ability to perform data-driven analysis in Excel with minimal guidance. Proficient in setting and maintaining KPIs. Professional with excellent verbal and written communication skills. Positive attitude and a willingness to learn and grow in the position. Ability to be resourceful and responsive. Ability to work efficiently and distraction-free in a home office environment. Proficient in Google Suite and Excel. Experience working with a CRM. Detail oriented. Hours: 8 hours/day and at least 6 hours within the 8am to 6pm time window (any time zone in the US). What We Offer: Work anywhere in the world (we are a 100% remote team). Great work environment with a strong and friendly team of co-workers. Location: Rome, Italy, or anywhere in the world. This is a fully remote role and qualified candidates from anywhere in the world can apply for this role. If this sounds like you, then Classpop just might be the right place for you Welcome home J-18808-Ljbffr