Complaints Coordinator Milano

Complaints Coordinator
Milano
Lombardia, Milano

The Context**:

- Our client is a prestigious international player within the banking and insurance services.

- For the Italian HQ we are seeking for the Complaints Coordinator.

- **Place of work: Milan/Turin

**The Role**:

- Reporting to the Legal Director and coordinating a dedicated team, her/his main responsibility will be related to:

- Management of complaints pursuant to the relevant legislation (Bank of Italy, IVASS, Privacy Guarantor) as well as proceedings before the ABF;

- Legal support in the management of the Bank's core activities (business support by sharing legal opinions / internal client consultancy)

- Management of passive judicial cases

- Monthly/quarterly reporting

**Requirements**:

- Master Degree in Law

- Previous experience of at least 3/5 years in prestigious international law firms and banking/insurance contexts will be considered a strong plus

- Fluency in English will be a must

- Fully competent with Windows, MS Office

- Strong Leadership

- Self-assurance and autonomy

- Stress Management

- Ability to manage relations at different level