Concierge Siena

Concierge
Siena
Toscana, Siena

Timbers Resorts Management Italy is looking for a Concierge.

Reports to Head Concierge

Main duties & responsibilities:

- Fulfill operations, according to the company policies, standard and procedures, maintaining high standards at all times;

- Maintain professional relationships with Guests and Colleagues;

- Anticipate Guests' needs and handle Guests' complaints;

- Responsible for cash accounting (payment of guest bills).

Competencies required

Effective communication: he/she communicates clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts on their role, He/she uses and interprets non-verbal behaviors to enhance understanding.

Emotional intelligence: he/she shows the ability to control and express ones emotions and to handle interpersonal relationships.

He/she demonstrates sensitivity to the needs and emotions of others and adjust ones style to the needs of the audience.

Collaboration: he/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills.

He/she is willing to continuously develop him/ herself.

Drive results: he/she demonstrate pride in delivering exceptional and consistent high levels of service to internal and external customers by anticipating and exceeding their expectations.

He/she demonstrates a sense of urgency and take ownership of ones tasks and responsibilities.

Adaptability: he/she is identifies when a different approach is needed an offers a solution.

He/she deals with multiple tasks and alters behavior / priorities as changes occur and remains calm in pressurized situations.

Global perspective: he/she is curious and respectful of all cultures and looks to learn from them.

He/she treats each other with respect and inclusiveness regardless of position, level or background.

Experience required:

- Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher);

- Fluent in English and Italian;

- Professional experience preferably at international level in the same role.

We offer:

- temporary Labour contract according to C. C. N. L.

Settore Turismo