Conseiller Clientèle En Français / Customer Service Representative With French
Become a part of the ultimate winter sports experience.
Description Founded in 2006, ALPINRESORTS.com is the largest online marketplace for ski rental bookings in Europe.
We have around 1150 shops partner all over Europe.
Over the past season we generated online booking in Germany, Austria, Switzerland, Italy, France, Andorra and Bulgaria via ALPINRESORTS.com.
By booking online clients can save an online discount up to 60% and time as well.
Our business is growing every year, which explains why we strive to provide our customers with the best skiing and snowboarding experiences by offering a vast range of equipment and top-notch customer service.
Our team is passionate about winter sports and dedicated to delivering exceptional service to our clients.
Responsibilities We are seeking a motivated and enthusiastic French-Speaking Customer Service Representative to join our team.
As a Customer Service Representative, you will play a crucial role in ensuring our customers receive unparalleled support and assistance throughout their ski holiday booking and rental journey.
Your role is to help customers: Be the prime contact for clients' inquiries via email, phone, and chat.
Handle all incoming calls and emails from business clients and suppliers in a professional manner by demonstrating and using professional knowledge.
Ensure continuous improvement of response time to queries.
Work as a team player to achieve team goals and ensure the good dynamic of the work environment.
Requirements Fluent in French and proficient in English (written and spoken).
Strong communication skills and ability to empathize with customers' needs.
Desirable, not a must: Previous experience in customer service, preferably in the travel or e-commerce industry.
Ability to multi-task, prioritize, and manage time effectively.
Good PC skills (Microsoft Office, Zendesk, etc. ).
Working Conditions Salary: 1600 euro/gross per month Team Bonus during winter season - varies from 200-700 euro depending on performances.
Weekend/Public Holiday Extra Bonuses on top of the law.
Working hours: 10:00-18:00, Monday - Sunday; 5 days per week (max.
2 weekends per month) Possibility to work from home during weekends and public holidays.
Working schedule planned a month in advance.
Environment: Small international team composed of easygoing cool people.
Agile organization.
Growing Company.
Opportunity to grow inside the company and join other departments.
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