Consulting Account Executive -Retail & Automotive Milano

Consulting Account Executive -Retail & Automotive
Milano
Lombardia, Milano

Microsoft is on a mission to empower every person and every organization on the planet to achieve more.

Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.

Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do.

In doing so, we create life-changing innovations that impact billions of lives around the world.

Industry Solutions (IS) is a global organization of over 16, 000 strategic sellers, industry experts, elite engineers, and world-class architects, consultants, and delivery experts who work together to bring Microsoft's mission of empowerment - and cutting-edge technology - to life for the world's most influential customers.

We are on the front lines of innovation, working side-by-side with customers to drive value across the entirety of their digital transformation journey.

Our team prides itself on embracing a growth mindset, inspiring excellence, and encouraging everyone to share their unique viewpoints and be their authentic selves.

Join us and help create life-changing innovations that impact billions around the world!

As a** **Consulting Account Executive **you will be accountable to our largest customers, orchestrating the whole account team, for the successful development and execution of transformational programs of work, strategy and planning definition, executive relationship management and Cloud Growth acceleration.

**Responsibilities**:

**Strategy and Planning**:

- Leads the contributions of the Account Team and the Consulting account team to the account vision and strategic approach.

Provides insights, ideas, and recommendations to address immediate and longer-term customer priorities and Microsoft objectives.

Contributes to the overall One Microsoft strategy, driving for agreement with account team on Consulting and Partner strategy.

Leverages appropriate tools, frameworks, and methodologies to develop a deliberate approach to position potential modernization and digital transformation outcomes specific to their industries across 3 horizons which are aligned with customer's priorities.

Understands the weaknesses and strengths of competitor solutions and footprints and leverage this knowledge in strategy and planning.

- Leads the Industry Solutions account planning contribution with the wider Microsoft Customer and Partner Solutions (MCAPS) account team, defines Industry Solutions sales priorities to leverage insight and provide input to overall account plan.

Proactively looks ahead and identifies actions required to develop Consulting opportunities that are aligned with the account strategy, Microsoft's strategy, and Consulting catalog go-to-market solution plays.

Leverages business outcomes specific to their industries across 3 horizons as a point of view/roadmap for digital transformation.

Leads Consulting input to account-team planning sessions, follows the common sales and delivery methodology for Microsoft, and provides updates per required account-team governance and rhythms.

Understands revenue drivers for other Microsoft business segments (e. g. , Microsoft Azure Commit to Consume (MACC) and aligns plans appropriately (e. g. , cloud-success metrics, revenue-recognition timelines).

Thinks strategically about account planning for assigned accounts, setting standards and priorities, outlining where to and how to invest resources of the account management team and other stakeholders, engaging internal and external decision makers on long-term business planning, and anticipating needs of assigned accounts to turn enterprise accounts into strategic accounts.

**Relationship Management**:

- Owns and maintains in agreement with the core account team customer and partner relationships, influences key decision makers and leads effective rhythms of connection with customer and partner stakeholders.

Builds and maintains relationships with appropriate networks of Microsoft decision makers and leaders, and successfully leverages them where needed for customer and partner success.

- Leverages insight from consulting account-delivery team to ensure awareness of status of projects in delivery.

Plans regular consulting connections with customer to seek customer feedback and maintain proactive dialogue on overall consulting value provided, as well as relationship risks and issues.

Anticipates issues/risks on customer satisfaction, determines the root cause of problems, removes blockers, and establishes recovery action plan to improve customer's overall experience.

Facilitates CXO connections between customer and Consulting to enable customers to provide feedback directly to Microsoft executives, and to develop customer/consulting executive relationships.

- Drives and leverages for agreement with the core account team, building and strengthening relationshi