Consumer Experience Intern Lazio

Consumer Experience Intern
Roma
Lazio, Lazio

Consumer Experience Intern

**Be a part of a revolutionary change

Times are changing at PMI.

We've chosen to do something big.

The world expects us to act responsibly.

And we are doing just that by transforming our business and building our future on one clear purpose - to deliver a smoke-free future.

This transformation will revolutionize every area of our business.

The products we sell.

Where we sell them.

How they're manufactured and delivered.

The way we talk to our customers and engage with society.

It's the perfect place to start your career.

As you take your first steps, you'll have the backing of a multinational business combined with the freedom of a start-up.

You'll bring a positive mindset and fresh perspective to projects that can make a huge difference to so many.

**About IMPACT - Italy Internship Program

Join PMI and be a part of an exciting revolution.

This program allows you to kickstart your career and offers the opportunity to learn from industry experts.

You'll work in a fast-paced environment, with a great chance to gain practical experience and participate in an engaging learning path.

Help us reshape our business and make a meaningful impact on various projects.

**Roles & Objectives

As an Intern you will be part of our Consumer Experience Strategy & Design team for Philip Morris Italia and will be reporting to Consumer Experience Acquisition Manager.

The position will be based in Rome.

In your role, you will support the team in extracting and analyzing business & consumer data in order to improve the consumer experience throughout the whole consumer journey, from the initial consumer's interactions with the brand to the after-purchase phase.

You will be fully involved in monitoring the performance of the different Consumer Experience Programs in collaboration with other departments (CRM, Trade marketing, Business Intelligence and Digital)

**Specific Responsibilities**:

- Help to develop and update data dashboards to support the team in analyzing the main consumer experience metrics in order to identify actionable insights

- Present findings to the team through clear reports and power point slides

- Contribute to develop new analytical tools for data enrichment and segmentation analysis.

**Who we're looking for

- Degree in Engineering, Statistics, Business Administration or Economics and related fields

- Good knowledge of Office package (especially Power Point and Excel)

- Fluent in English and Italian

- Curious about the understanding of consumer behaviors

- Passionate about monitoring and reporting

- Ability to work alone, in team and to engage with multi-functional stakeholders

**What we offer

Type of contract: Internship of 6 months length, full time

Work location: Roma

Our success depends on our talented employees who come to work here every single day with a sense of purpose and an appetite for progress.

Join PMI and you too can:

- Seize the freedom to shape your future and ours.

We'll empower you to take risks, experiment and explore.

- Be part of an inclusive, diverse culture, where everyone's contribution is respected; collaborate with some of the world's best people and feel like you belong.

- Pursue your ambitions and develop your skills with a global business -our staggering size and scale provides endless opportunities to progress.

- Take pride in delivering our promise to society: to deliver a smoke-free future.

PMI is an Equal Opportunity Employer.