Consumer Operations And Customer Service Specialist Milano

Consumer Operations And Customer Service Specialist
Milano
Lombardia, Milano

Do you a Background in Insurance or Financial Services?

If so, then we'd love to hear from you!

The main purpose of this role is to support all local Consumer Operation Managers to ensure that the Regional and Local Strategy is implemented, through both, projects managing activity and ensuring that all process and task are accurately completed.

You will support all local Consumer managers to identify and recommend viable solutions to implement and improve the processes and ensure that the projects are completed on time and within budget, that the project's objectives are met.

The Consumer Operations and Customer Service Specialist will manage the relationship with the existing external TPA supporting the new one activation and the controls in place in respect of the Outsourcing Conduct Policy.

Furthermore, you will support the Consumer Customer Service Manager in developing and managing the Customer Service strategy and activities.

You will supervise the Quality Assurance task to monitor the activities handled by the external team (TPA).

You will act as a liaison, between customers and the Company.

Support the TPAs to handle the difficult and/or unusual situations.

Control the activities done by the TPA filling the specific report as necessary.

**Key responsibilities**:

Ensure that all the post sales activities under Operation's tasks are delivered with expected quality of service to the customers.

Ensure that each TPA follow's the procedures and completes the process in according with the Chubb principle and agreement.

Ensure that the policy is loaded into the System in respect of the Chubb SLA Supervise the new policy issuing process.

Ensure that all new projects are developing in accordance with the Chubb value's and strategy.

Ensure that all the activities performed aligned with best practice and relevant regulation

Act to improve the retention activity supporting the TPA to better manage the relevant kpi to increase the persistency and save rate.

Ensure that the Quality assurance is performed in respect of timeline and best practices.

Handle and resolve complex customer requests and support the TPAs to answer the customer queries.

**Qualifications**:

**Required skills & experience**:

Experience in similar role

Background in Insurance or Financial Services

Graduate Economics degree - Italian (Native)

English (Proficient User) both written and spoken

Experience of complex matrix reporting organization

WE OFFER IN RETURN!

Competitive salary & pension scheme, 25 days annual leave plus ability to purchase 5 additional days, Private Medical cover, Employee Share Purchase Plan, Life Assurance, Subsidised gym membership, Comprehensive Learning & development offerings.

**Employee resource groups**: Gender Equality Network, Abilities & Wellbeing, Social Mobility, Parents & Carers, Pride Network, Cultural Awareness Network.

Integrity.

client focus.

respect.

excellence.

teamwork

Our core values dictate how we live and work.

We're an ethical and honest company that's wholly committed to its clients.

A business that's engaged in mutual trust and respect for its employees and partners.

A place where colleagues perform at the highest levels.

And a working environment that's collaborative and supportive.