Contact Center Team Leader Bardi

Contact Center Team Leader
Bardi
Emilia Romagna, Bardi

PURPOSE:

As Contact Center Team Leader you will deal with developing objectives for the call center's day-to-day activities and conducting effective resource planning to maximize the productivity of resources.

MAIN RESPONSABILITIES:

Be in charge of running and managing the call center daily

Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to

Understand all organization's products, services, procedures and guidelines and communicate same to all team members

Set targets, prepare forecasts and budgets for the call center

Monitor all calls to ensure that due procedures and quality standards are strictly adhered to

Submit regular reports to management and seek new ideas and strategies to improve performance at the center

Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times

Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.

SKILLS:

Expertise:

3- years experience as Contact Center Team Leader

Fluent inenglish

Leadership:

call center team leaders are in charge of other agents whom they would be expected to direct and control.

Therefore, they must have excellent leadership skills and abilities

Motivation:

people work harder when they receive the right amount of motivation so call center team leaders would be expected to know how to devise effective motivational techniques to improve the performance of their team mates

Coaching and Mentoring:

call center team leaders are also expected to be great tutors and excellent mentors to their team members

Hardworking:

to be able to encourage their team members to work harder, they must be hard workers themselves

Goal Setting and Achievement:

the team leader would also be in charge of setting goals for others to achieve and therefore, he must be an achiever too

Multitasking:

leaders managing call centers must be able to handle multiple tasks at the same time without errors and mistakes.

Are you interested Send your resume!

If we do not contact you within 15 days, please consider the job search closed.