Contract Administrator Bardi

Contract Administrator
Bardi
Emilia Romagna, Bardi

Contract Administrator**:

**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations.

Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

**:

We are looking for a Contract Administrator to join our Process Automation business.

You will be responsible for internal and external customer care (e. g.

technical, order assistance, payment-related assistance) and coordination of relevant functions to have complete case ownership and increase customer satisfaction.

**This position reports to**:

Production Manager

**Your responsibilities**:

- Pro-actively communicate with customers and internal functions in order to guarantee customer satisfaction by providing all relevant information.

- Ensure the resolution of customer issues (e. g.

order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management and other internal and/or external teams.

- Provide appropriate solution for customer requests and coordinate with related teams to ensure the complete handling of the requests (e. g.

order changes, order completion, expediting, credit management, tracking and communication, blocks and suspensions, etc.

).

- Collect and archive documentation regarding the orders and record assumptions and decisions taken during the process in the systems in scope of responsibility.

- Regularly analyze statistics (e. g.

forecast, pacing, etc. )

using available tools and collecting relevant information.

- Read, understand and follow the HSE guidelines and reports discrepancies to leadership.

**Your background**:

- Strong analytical skills, ability to work on tools.

- Very good knowledge of Excel.

- Knowledge of Salesforce and SAP is a plus.

- Flexibility, ability to adapt, team work skills.

**More about us**: