Contract Manager Latam Milano

Contract Manager Latam
Milano
Lombardia, Milano

ABOUT WEROAD : CONNECTING PEOPLE, CULTURES, AND STORIES

Founded in 2017, WeRoad is a fast-growing startup that is disrupting the travel industry in Italy, Spain, Switzerland, UK, Germany, and France!

With more than 200 team members and 2. 8k Travel Coordinators, we are a community of travelers, united by their love for travel, adventure, and discovering faraway lands and cultures.

We bring together small groups of like-minded millennials and send them on life-changing experiences to 300+ destinations all over the globe.

We're on a mission to design and deliver experiences worth living and sharing, through rewriting the rules of the travel industry.

ABOUT THE ROLE

LOCATION : Milan, HQ (3 days x week at the office)

SALARY RANGE : €35. 000 - €40. 000 (but we will determine the offer based on experience and seniority)

Meet your team : Tour Operator

We're looking for a highly motivated, ambitious, and effective Contract Manager to join our Global Product team, responsible for delivering unique, best-in-class travel experiences for our WeRoaders.

As a Contract Manager you will be responsible for supporting WeRoad as we scale through building a strong network with the best suppliers around the world.

You'll manage sourcing, negotiation, contracting, itinerary development, and live tour operations for your region and be the team expert on all operations related to LATAM portfolio.

What you'll do :

Partner management and margins : Manage a portfolio of existing partners and be responsible for contracting within your region, securing the best terms and rates for WeRoad and WeRoaders.

Using your strong negotiation skills, you'll be responsible for working to improve WeRoad product margins, and with the Regional Managers, be accountable for commercial performance.

You'll support new partners during the onboarding process and hold regular meetings to develop and train the partner on WeRoad and our target market, and the supplier dashboard.

You will identify opportunities to maximize performance of each partner by monitoring results and proposing changes and improvements.

You'll be responsible for sourcing new partnerships, with the most creative, and professional suppliers in the industry.

You'll be skilled at quickly building rapport, and able to accurately assess a partners' standards, leading to a strong pipeline to support the future success of WeRoad.

You will maintain WeRoad internal files and ensure their accuracy.

Itinerary management : You'll be responsible for delivering top quality itineraries and implementing improvements with your team to ensure customer experience is paramount and WeRoad is a provider of world leading experiences in LATAM.

You'll be accountable for reporting on product quality KPIs with your Regional Manager.

You'll work with others in your team to ensure best seasonality, holidays, and flights are considered to maximize experience for customers, and growth of your portfolio.

Operations Management : You'll be responsible for continuously improving and developing new processes for the tour operating team to ensure efficiency as we scale.

You will work with the rest of the WeRoad team to proactively solve problems on live tour operations, ensuring high quality of customer experience.

Be a part of our crisis management team, and support our emergency process and shifts as required on rotation amongst the team.

Together with the rest of the team you'll help guarantee global 24 / 7 assistance to our tours.

You'll work closely with the Head of Tour Operator team to develop a strong crisis management procedure, and with partners to continuously improve and train on the processes.

You'll work closely with the Ambassador community and customer care team, developing the feedback loop and ensuring product quality is paramount.

What we're looking for :

3 years of experience as a product manager / buyer (Preferably in the Tour Operator / Travel environment).

Experience in contracting products in the LATAM region is a big plus.

You have advanced commercial and negotiating skills.

Fluency in English and Spanish. Italian is not required.

You are an excellent relationship builder, and someone who will relish the opportunity to build strong, profitable, long-term relationships for WeRoad with external partners.

Analytical and numerical, you have worked with KPIs, are target driven and always aim to exceed expectations.

Must be self-motivated, organized, proactive, team player, hands-on and results-driven.

You are detail oriented, and believe that quality is in the finer details.

Good knowledge of Google sheets.

You have experience in a fast-paced, dynamic startup scale-up environment, and thrive under pressure.

You are comfortable in being one of the main points of contact for crisis / emergencies.

You will love working at WeRoad if :

You are ambitious, want to build and be part of something huge, growing faster than you thought possible.

You love travel and want to join a young, smart, and fun team of people who love it, too.

You prefer adventure instead of daily routine and love working in a fast-paced, dynamic environment.

You are an entrepreneur at heart and a self-starter and aren't afraid to take on a lot of responsibility, right from the start.

You welcome feedback and see mistakes as stepping stones to success.

What we can offer :

A free WeRoad trip every year to the destination of your choice.

A great workspace in our HQ in Milan, our very own coworking space called "C30" which embodies our company culture.

Opportunities to learn and build your network through training programs and events.

Best-in-class benefits including generous paternity and maternity leave policy.

Unlimited Holiday policy.

Regular team-building events and opportunities to meet our Travel Coordinators and WeRoaders.

Hybrid working, allowing you to work from your destination of choice up to 1 month per year.

Ready to apply?

The selection process will consist of :

Introductory call with P&C

Technical and background-based interview with our Regional Managers

Case Study

Second technical interview with our Regional Managers and/or peers/COO

WeRoad is an equal opportunity employer : we consider for employment all applicants, regardless of their race, religion, color, ancestry, national origin, sex, sexual orientation, gender, gender identity, age, family status, political affiliation, disability, and any other legally protected characteristic.

Statistically speaking, women are less likely to apply for roles where they don't fit the job description perfectly. DON'T TRY AND BE PERFECT but just go for it and send us your application regardless.

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