Contract Service Manager Bardi

Contract Service Manager
Bardi
Emilia Romagna, Bardi

Directly reporting to the Service BU Leader, he/she will be in charge to

manage service contracts, including PMI, preventive maintenance, call-out,

help-desk and audits, for a Key Client.

At the same time, he/she will evaluate technical feasibility for possible

retrofit for improvements/evolutions at customer sites.

He/she will responsible to:

- achieve Customer satisfaction keeping high service quality

- respect of contract budget

- perform risk analysis, planning, supervision and follow up of the

Service Contracts

- perform cost efficiency

- evaluate customer needs for optimization and evolutions

The Contract Service Manager will:

- manage independently customer relation, updating and reporting

status of activities and contract change requests

- work closely to the customer to define strategies for service

business development

- support technical and commercial aspects

- evaluate and collect customer satisfaction

Desired skills:

- 2- 4 years of professional experience preferably within automation

- Automation Technical background

- experience in contract/project management

- good commercial and negotiation skills

- high commitment towards customers

- excellent organizational skills and ability to manage multiple

projects with shifting deadlines

- good knowledge of English, French is an asset

- willingness to travel