Controlling Coordinator Customer Care Management Posizione Internazionale Montà

Controlling Coordinator Customer Care Management Posizione Internazionale
Montà
Piemonte, Montà

_International.

Digital.

Sustainable.

We have big goals.

Our teams are bursting with positive energy and have a unique creative drive.

Let's make a difference together, challenge the status quo and shape the future of the digital fashion world. _

- Fonte: Classifica dei negozi online più venduti "E-Commerce-Markt Deutschland 2023" di EHI Retail Institute/ecommerceDB

**Posizione**:

**This is what your job entails

Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world.

We need you to standardize processes and drive innovation!

**Your task

You will provide regular reports to stakeholders including comments.

Therefor you will continously develop the planning models and cost reportings as well as evaluate methodologies and execute monthly cost monitoring.

In addition you will also evaluate business cases and analyze the monthly cost development.

The internal exchange on the various topics regarding costs rounds off your tasks as a key contact.

**Your contribution

With the responsibility to indentify saving potentials in collaboration with international Customer Care Management (CCM) stakeholders you will shape the international CCM.

**Your environment

Customer Care Management is an international matrix organization in which you will work together with colleagues from France, Germany, Italy and Poland.

**Your freedoms

If you like flat hierarchies and an international environment, you've come to the right place.

We are in the middle of a transformation process that you can help shape.

**Requisiti**:

**What you bring along

Where bonprix is, is in front.

For that, we need people like you who are simply more advanced in their thinking.

Who think agilely and turn a "can't do" into a "can do".

Ideally, you also bring the following with you: Your education: You have successfully completed a study or an apprenticeship.

**Your experience

You are experienced in controlling procedures and reports within Customer Care Management.

You are proficient in understanding relevant KPIs and interdependencies among cost figures.

Also you are skilled in data analytics.

**Your skills

You have a minimum B2-level English proficiency and very good Excel skills.

Also you have analytical and numerical skills as well as conceptual skills and persuasion power.

Good communication skills and an independent and structured way of working round off your profile.

**Your softskills

You are well experienced and enjoy working in an intercultural team setup.

You thrive to work in a high-paced, sometimes stressful, and changing environment.

**Your tools

You will work with Qlik Sense, SAP ERP FI and Excel.

**Altre informazioni**:

**Please send an English CV directly, as international colleagues are also involved in the selection process.

**_