Controls Service Manager Maranello

Controls Service Manager
Maranello
Emilia Romagna, Maranello

The position holder is responsible for managing one Controls Service team for South.

The goal of the Controls Service team is to deliver control services including:

- Make sure that the automated material handling equipment's installed remains in operation with maximal uptime according to service level agreements.

- Secure organizational readiness for new and existing technology together with the Controls Operation Manager

- Manage controls sub suppliers when part of services provided.

- Growing controls services through Identify new service opportunities for new and existing customers.

- Support sales and account managers with controls technical solution, estimates and planning for CS projects.

- Maintain customer lifecycle plans for the installed base including identifying modernizations opportunities.

- Identify customer needs and deliver change orders.

- Develop Controls Service offering in line with EMEA modernization strategy and service setup.

- Provide test, integration and training activities for integrated projects in close cooperation with Controls Operations

- Plan and perform smaller CS projects.

**Short Facts**:

- Maranello, Italy-

- Customer Service-

- Permanent Position**Make an impact**:

**Leadership

- Manage and motivate effective Control service team in terms of required resources, experience level of resources and performance management.

- Achieve and maintain high level team motivation, team spirit and customer orientation ("putting the customer first")

- Align controls service team behind team goals.

- Leverage team member's skills and experience to enhance group results by delegating in an appropriate manner.

- Influence and convince customers.

- Maintain and build up customer relationship in order to develop Swisslog's business / service spectrum.

**Flexibility

- Ability to deal with unexpected arising issues.

- Willingness to travel occasionally.

- Be reachable at unconventional working hours if required due to an escalated issue.

**Technical/Commercial Knowledge

- Allocate tasks as evenly as possible across the team.

- By having a good understanding of the customers' issue, prioritize the workload for the team.

- Independently analyze and correct faults / search for and correct errors.

- Work according to quality specifications and comply with Swisslog guidelines.

**Result orientation

- Assure targeted revenues, expense and profit margins are reached.

- Support customer proposals/change orders

**Customer focus

- Via consistent, high-quality service, foster customer trust and build basis for supplemental and incremental service sales.

**Teamwork

- Maintain close network with other internal departments (e. g. , Sales & Consulting and Operation) as well as partners.

- Facilitate knowledge exchange within the department and with other controls service departments.

- Establish a close cooperation with South Controls Operation team to supply a complete South Controls offering.

**Communication

- Ensure that team is properly informed regarding ongoing customer issues being addressed.

- Communicate team interests and issues clearly to superior levels / customers.

- Good listening skills within interaction with customers and team members

- Asks skilled and targeted questions to narrow down customer problems.

**Required Personal Skills & Key Behaviours

Competence- Convincing and persuasive

- Sets challenging goals.

- Delegates appropriately

- Takes responsibility for his/her actions.

- Motivates and empowers employees.

- Coaches' employees in their development

- Continuously seeks improvements.

- Continually develops his/her skills and knowledge.

- Adapts to new and changing demands.

- Makes clear decisions.

- Manages risks.

- Develops practical solutions according to customer needs.

- Demonstrates business sense and grasps opportunities.

- Plan and organizes multiple tasks and projects.

Clarity- Communicates openly, effectively and consistently with all stakeholder groups, in particular customers, software support team members and manager.

- Communicates openly, effectively and consistently with all stakeholder groups, in particular customers, software support team members and manager.

Collaboration- Integrates into team.

- Shares knowledge with others proactively

- Shows respect for others.

- Shows integrity, trust and loyalty.

Commitment- Take initiative.

- Produces high quality work and results under pressure.

- Builds and maintains strong relationships with customers.

**Bring to the team**:

**Educational / Professional Qualifications

Essential- Degree/diploma preferably in Automation or similar

- Post-high school education

- Leadership training

- Fluent (written, oral) in Italian and English language.

- Good communication, listening and targeted question posing skills.

Desirable- Siemens controls platform

**Necessary Experience

- 5-year track record in controls development, support or logistics

- Responsible for small team, people manageme