Conversational Ux Designer Milano

Conversational Ux Designer
Milano
Lombardia, Milano

S/He drives conversational and content experiences from concepts, flow charts and screens to product launch, with attention to detail through elegant and consumer-focused designs.

S/he oversees all behavioural-led design and research on improving user experience and engagement.

**Main activities and responsibilities**:

- Drive behavioural-led design within the team by focusing on various engagement tactics within the product.

Owner of product user engagement, focusing on user motivations and backing it up with metrics.

- Map key metrics and collaborate with the Data Scientist to enhance the engagement algorithms

- With the Product team members, conducting discovery sessions with users to understand their needs, prioritize and validate use cases (with interviews, guerrilla tests, usability tests, etc. . )

- Developing user and Virtual Assistant personas for conversational experiences.

Designing user journey flows and developing conversational dialogues.

Own the conversational UX side of the product (Virtual Assistant)

- Take an active role in the definition of the content strategy for the product in collaboration with the Head of Product and other peer Product Managers.

- Support the designers in the definition of buttons, quick replies, carousels and other graphical elements for conversations on display devices.

- Define success indicators to measure the results of choices.

- Support the implementation and maintenance of the designed chat flows and content in the delivery and translation process.

- Create and improve chat flows and content upon direct or indirect user feedback, usage insights and data analytics (e. g behavioural data).

- Learning from best practices from conversational design and UX writing fields, and align and update on latest possibilities to drive excellence.

- Speaking authoritatively on concepts and best practices of conversation design and UX writing to the stakeholders, and act as point of expertise towards different teams.

- Actively Partake in discovery and delivery product process and roadmap prioritization

- Collaborate with Product Marketing when needed and partake in marketing material writing

- Communicating with the Product team, Engineering team and Designers.

- MSc in Behaviour Sciences

- Expertise in Behaviour sciences and its utilisation in real life examples

- Experience in working as a UX designer or part of UX team conducting user research

- Experience in designing conversational experiences and writing UX content/copy for web/mobile products.

- Experience in using design and prototyping tools (Figma)

- Quick learner and adapt to an environment with fast-changing goals, scope and requirements.

- Understand business context, logics, vision and touchpoints.

- Good communication and presentation skills within the team and other stakeholders.

- Use empathy as the core way to deeply understand the final users of the product.

- Be a good team player and provide support to other team members if needed.

- Plus: EXPERIENCE IN MEDICAL INDUSTRY

The position is 100% remote