Coordinator, Vip Desk Milano

Coordinator, Vip Desk
Milano
Lombardia, Milano

GENERAL SUMMARY

**ORGANIZATIONAL RELATIONSHIP

Under the general supervision of the Manager, VIP Desk, the Coordinator, VIP Desk works with the Global VIP Desk Team, Revenue Account Management team, the Data Services Department, Travel Industry Sales and the Marketing Department.

**DUTIES & RESPONSIBILITIES

A.

Assist with Top travel agency reservations and additional services requested as part of a guest stay such as upgrades, amenities, clearance over sold dates, dinner reservations, etc.

B.

Assist with VIP Desk reports preparation as assigned

C.

Support specific PHG programs as outlined and developed (Preferred Access, Preferred Residences, Preferred Golf etc. ).

E.

Assist with Marketing Nights reservation support and tracking

F.

Follow PHG processes for logging all inquiries, tracing for follow-up and resolution.

**QUALIFICATIONS

- Excellent written and verbal skills in English.

Written samples will be requested.

- Proficiency in Excel is required

- 2-3 years experience in a customer contact position

- Highly organized

- Travel agency or hotel experience is preferred

- University degree or equivalent

**WORKING CONDITIONS

Word to be carried out at a Preferred Hotel Group office.

**PHG REQUIRED TRAINING

1.

Orientation

2.

Outlook training

3.

Loyalty Management System, Voice Agent, Power BI and other tools as needed

4.

Dynamics 365 training

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.