Copernicus Account Manager (Esa-Esrin) Lazio

Copernicus Account Manager (Esa-Esrin)
Roma
Lazio, Lazio

Job Introduction

At Serco, we strive to promote and enable the diversity, development, wellbeing and safety of our people. We understand that healthier, happier employees go hand-in-hand with strong business performance, enhanced productivity and better outcomes for those we serve. We want everybody who works for Serco to have a positive experience and access to opportunities to develop in their chosen careers.

Serco in Italy is one of the top 50 World Space Manufacturing and Service companies with a long history of providing Earth Observation operations, maintenance and front-end services to the European Space Agency and other institutions. The company also offers vast experience to a huge number of IT and space markets including : central governments, defence organisations, the aerospace industry and commercial companies.

**_Does working in a Serco environment sound appealing to you? _

We would love to hear from you and your interest in the new opportunity of Copernicus Account Manager in Frascati (Rome) !

Main Responsibilities

As Copernicus Account Manager you will be responsible for:

- Management of the Copernicus Services users.

- CSP Progress Review organization and managing.

- Recording, Tracking, analysis of User Needs and their mapping in Data Warehouse Requirements (DWH).

- Support ESA in translating user needs/requirements to technical requirements for future architecture and procurement.

- End to End Management of Copernicus Space Component Data Access (CSCDA) Datasets (Data Access Portfolio updates, status, level of implementation, daily monitoring of orders, escalations, closure).

- Quota management.

- User survey process management.

- Copernicus Contributing Mission Entities (CCME) monthly report reconciliation and validation.

- CSCDA Evolution support (including requirements definition support, (Invitation To Tender, Contract Change Notices) and Operations Scenarios definition.

- Provide support on technical solutions for specific ESA/EC requests (quota management, new mission to be offered to CSCDA users).

- Technical interfaces monitoring (CCMs-CSCDA).

- Routine operations monitoring and link to CCM Quality Control.

**_ The following skills and experience are mandatory:_

- Degree in a relevant technical field such as Physics, Engineering, Mathematics, Geography or Geosciences.

- At least 5 years of experience in a Space EO industrial or research environment.

- Knowledge of ESA EO missions and their operational context.

- Awareness of Copernicus environment stakeholder and Copernicus Contributing Missions.

- Experience in drafting and editing complex technical reports.

- Proficiency in MS Office Tools.

- Good communication and analytical skills.

- Expertise in technical writing and presentation.

- Experience in Documentation Review.

- Good negotiation skills and meeting management skills.

- A team player and able to coordinate complex tasks.

- Result-oriented and user-oriented focused.

- Flexible with a proactive approach to work.

**_The following skills and experience would be highly desirable:_

- Knowledge of the Copernicus Space Component Data Access (CSCDA) context.

- Project/Service Management expertise.

- Knowledge of the Earth Science research community.

- Experience in system engineering and/or EO data processing

- Experience with OGC (Open Geospatial Consortium Standard).

- Experience with INSPIRE (Geo Portal).

About The Company

**Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

- Meaningful and vital work_ - You'll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

- A world of opportunity_ - You'll be wholeheartedly supported with development and career progression

- Great people_ - You'll become an integral member of a well-defined and supportive team who believe passionately in the value of our work.

**What we offer

- Chance to contribute to innovation in the public services sector

- A company passionate about diversity and inclusion

- Permanent employment with comprehensive Serco Benefits package.

**About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services.

We are a team of 60, 000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone.

**_Important:_

- Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. _

- Applicants are reminded that they will be requested to produce such documentation during the recruitment process. _

- Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. _

**_D