Copia Di Sales Assistant Ne

Copia Di Sales Assistant
Ne
Liguria, Ne

Job description

- Caring, authentic, passionate trusted client advisor: an intuitive sales associate with a genuine passion for fashion and luxury goods market trends

- A powerful communicator, handling clients with personal care and empathy with a client first approach

- Courageous with ideas and innovative in your approach, always ready to grow and learn

- Self-confident, appropriate standing and strong communication skills

KEY RESPONSABILITIES:

- Welcome and assist each client providing an excellent in-store experience

- Being a master at storytelling and at the art of asking engaging questions

- Create a long-term authentic bond with clients by making them feel the experience is truly about them

- Deal effectively with customer complaints

- Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results

- Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs

- Prove Brand and product knowledge

- Manage payment operations including return, refund, remote sales, taxfree in a punctual and accurate manner

- Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures

- Contribute to ensure a high level of security and is attentive to prevent product thefts, including tagging garments and merchandise on the floor

- Thinking innovatively about how we can improve and generate new ways, be up-to-date with new fashion trends and competitors

- Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives

- Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance

- Transform each client experience into unique moments by creating a hand-crafted experience

- Develop and nurture meaningful and loyal client relationships through personal connections, CRM initiatives and follow-up

- Promote a customer centric culture by coaching sales teams on data collection and enrichment as well as on processes involving CRM, client engagement, customer care/after sale practices to build and maintain the client base

KEY REQUIREMENTS:

- Previous experience in fashion/luxury retail

- Proven track record of successful sales generation, building and developing client relations

- Results-driven and customer focused

- Strong attention to detail

- Proficient computer knowledge (MS Word, Excel and Outlook)

- A fluent knowledge of written and spoken English is mandatory, knowledge of a further language will be considered a plus

Job Reference: CAL00101443