Country Director, Digital Banking - Italy Milano

Country Director, Digital Banking - Italy
Milano
Lombardia, Milano

Country Director, Digital Banking - Italy

Do you want to drive customer delivery innovation for a leading global financial network that bridges over 200 countries and territories and over 130 currencies?

Do you have what it takes to help us accelerate digital adoption and expand our digital banking customer base?

Join Western Union as a Country Leader for Digital Banking based in Italy.

**Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

Western Union is the global leader in international money transfer across more than 200 countries, over 600, 000 retail locations, and the largest digital money transfer app by revenue.

We aim to serve all customers with the fast, reliable financial services they need to connect with others around the world and provide unique services for those without access to traditional financial institutions.

We recently launched WU+, a digital banking and payments capability in Italy, as part of a global initiative to enhance our customers' experiences and build a closer relationship.

We are investing heavily to develop innovative, trusted financial products and services, building our value proposition, and driving business growth.

We're hiring at all levels in the organization and looking for entrepreneurs at heart, who have experience building banking businesses, and want to do so in an environment focused on global migrant, mass-market, and under-served customers.

If this aligns with your skills and passion, Western Union Digital Banking will be an unrivaled professional career opportunity.

**Relentless pursuit of better

As the Country Director, you will be responsible for the overall success of the build and roll-out of Western Union's consumer digital banking offering in your country market, including owning customer outcomes, P&L growth, and risk outcomes (as first Line of Defense).

You will act as a general manager bringing together group and bank functions (including marketing, GTM, product, operations, compliance, risk, fraud and finance) to ensure that the proposition and its delivery meets the customers', business' and regulatory requirements.

Additionally, you will work with other Western Union country leaders (e. g. , of Money Transfer) to ensure a seamless omnichannel experience is delivered to WU's customers in the country market.

You will need to have a deep understanding of operating in a regulated environment, including regulations relating to the selling of financial products.

Especially at the beginning, you will need to be comfortable working in start-up mode and will need to exercise entrepreneurial skills as a strategist, a marketer, an operations leader, a risk manager, a regulatory and licensing expert, and a business champion.

For such an important role, you will need to have 7-10 years of experience in retail consumer banking and/or payments, preferably in a digital environment; you will have experience engaging with customers and selling in a regulated environment.

You will have demonstrated an ability to manage and communicate with stakeholders at various levels internally and externally while having excellent verbal and written business English skills.

You are a team player with the ability to prioritize workload in line with tight deadlines and under pressure, and with organizational and project management skills with the ability to break large tasks into smaller tasks that can be monitored and tracked.

**Join us, and let's connect the world

We're a company on the move, and we want our people to grow and develop.

You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

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