Country Manager Scientific Services Milano

Country Manager Scientific Services
Milano
Lombardia, Milano

The agreed client requirements are entirely satisfied so that client expectations are met or exceeded through effective leadership and quality operational management.

This person will be a key point of contact for the clients from an operational management point of view, a key point of contact to link with Senior Management and their peers across

Europe.

** Job Responsibilities**:

- Effectively organising, coordinating and managing teams so that productivity, quality,

documentation, work schedules, safety and housekeeping are run at maximum efficiency.

- Ensuring that the client gets the best possible service

- Building and managing client relationships

- Engaging with Business Development and Key Account Managers to ensure opportunities with existing clients, and

- Managing a system for tracking staff morale, development and stability in order to maintain a minimum level of staff attrition.

- Ensuring systems are in place which allow the effective and efficient production and review of all

documentation associated with the activities.

- Reviewing and improving commercial work practices.

Responsible for identifying areas where

efficiencies may be improved and liaising with the client appropriately about any proposed

improvements.

Collaborating with other management peers as necessary.

- Forward planning of activities in order to ensure all metrics are met, and to maximise the use of

internal and client resources during training periods.

- Ensuring that the teams meet their financial goals as defined by the budgetary process.

Responsible for generating the monthly invoice details for the Finance Department.

- Responsible for generating a monthly report on Quality, Productivity, Client Satisfaction and Team

Performance for Senior Management.

- Continuous feedback to all members of their team on all items in relation to client or organisational.

Country Manager Scientific Services|Pharmaceutical Company

**Experience and Skills**:

- At least 7 to 10 years' relevant technical experience with at least 5 years at a senior level of

leadership within the pharmaceutical industry.

- Sound, fundamental knowledge of processes within pharmaceutical and medical device industries

- Thorough understanding of requirements for working in a regulated environment.

- Willing to operate in a flexible manner and be able to switch priorities at short notice.

- Good team player, organised, accurate, have strong documentation skills.

- Passionate about quality and client service.

- Good communication skills both internally and externally.

Our Client is a Pharmaceutical Company, leader in Scientific Services fild

Great Professional Opportunity

Country Manager Scientific Services Pharmaceutical CompanyLocation: Italy, Milan preferably but any location would be fine