Crc Legal Specialist Lazio

Crc Legal Specialist
Roma
Lazio, Lazio

Who we are looking for**:

The Customer Relation Center Legal Specialist handles end-to-end customer inquiries and communications that have a legal and contractual impact, with the goal of reducing litigation and risk exposure.

Also provides support to dealers involved in legal disputes from customers.

**Duties and Responsibilities**:

- Maintain a constantly updated archive of disputes with clients of the National Sales Company, interfacing with the Team Leader and legal firms in order to limit the risk exposure of the commissioner;

Agree with the Team Leader on any implemented deviations from Operating Procedures and/or issues not directly included;

- Submit any improvements to project procedures;

- In accordance with the escalation process, project and company standard inform the Team Leader about critical customer cases, critical situations that do not allow to perform work;

**Requirem**ents**:

- Bachelor's degree or equivalent, Law degree will be considered preferred;

- At least 2 years' experience as a call center advisor and litigation management;

- Knowledge of Automotive Sector and Consumer Code;

Excellent interpersonal and communication skills;

- Problem solving skills;

- Result orientation;

- High level of computer literacy, especially MS Office;

- Language skills: Italian; English.

**Working pattern**:

Rome

**What we offer**:

We offer professional growth first.

The compensation package will be discussed during the interview and related to the actual experience and skills gained.

MSX International is a company that guarantees equal opportunities and is positively committed to building a truly diverse workforce.

This announcement is addressed to both sexes, according to the laws 903/77 and 125/91, and to people of all ages and all nationalities, according to the legislative decrees 215/03 and 216/03.

MSX International is a leading, global provider of technology-enabled business process outsourcing (BPO) services to automotive manufacturers.

For more than 25 years, MSX International has worked closely with vehicle manufacturers around the world.

MSX has decades of experience and more than 5000 industry experts in 80 countries.

We help our customers maximize value and achieve measurable success through an innovative portfolio of automotive business solutions and services.

We combine our deep industry expertise with cutting-edge technology solutions to help our automotive customers increase revenue and reduce cost, while enhancing operational efficiency and customer satisfaction.

At MSX, our goals are to help our customers reach their full potential and to excel as their global partner of choice.

Our company offers innovative business solutions across five areas of focus:

- Warranty and Technical

- Parts and Service

- Channel Management

- Fleet and Mobility

- Customer Engagement

MSX Ricerca e Selezione, an MSX International Group company, is a recruiting and selection firm appointed by the Italian Welfare authorities supporting, as business partner, MSXI and all the players in the automotive business segment (OEM, NCS, Dealer and other) in identifying and developing talented people.

MSX Ricerca e Selezione, as business partner, has been appointed to perform the personnel search whose details are listed above.

- #LI-DNI_