Creaform - Account Manager - Italy (M/F/D) Bardi

Creaform - Account Manager - Italy (M/F/D)
Bardi
Emilia Romagna, Bardi

Account Manager responsibilities include:

Operating as the lead point of contact for any and all matters specific to your accounts

Building and maintaining strong, long-lasting customer relationships

Overseeing customer account management, including negotiating contracts and agreements to maximize profit

**What does an Account Manager do? **:

Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Account Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience.

Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run.

**Responsibilities**:

- Serve as the lead point of contact for all customer account management matters;

- Build and maintain strong, long-lasting client relationships;

- Negotiate contracts and close agreements to maximize profits;

- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors;

- Ensure the timely and successful delivery of our solutions according to customer needs and objectives;

- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders;

- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas;

- Forecast and track key account metrics (e. g. quarterly sales results and annual forecasts);

- Prepare reports on account status;

- Collaborate with sales team to identify and grow opportunities within territory;

- Assist with challenging client requests or issue escalations as needed.

**Requirements and skills**:

- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role, of at least 3+ years;

- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level;

- Solid experience with CRM software (e. g. Salesforce) and MS Office (particularly MS Excel);

- Experience delivering client-focused solutions to customer needs;

- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail;

- Excellent listening, negotiation and presentation abilities;

- Strong verbal and written communication skills;

- Be fluent in English and Italian;

- Be able to travel domestically; frequent overnight stays as the needs of the customers in our territory; expected travel requirement will be about 50%.