Crm & Customer Service Project Manager Milano

Crm & Customer Service Project Manager
Milano
Lombardia, Milano

Codice di riferimento: 60463

**CRM & Customer Service Project Manager**:

Milano, MI, IT

Permanent

**WHO ARE WE?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment!

Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise.

At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.

**Who we are?

- Van Cleef & Arpels, a High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment!_

- Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. _

- At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. _

**Do you match **this** profile?

Do you have a previous background in CRM Operations & Programs and Customer Service?

Do you have a strong spirit of initiative and collaboration?

Are you at ease taking decisions and fixing issues?

Are you organised, energetic and well-structured thinking?

Do you have excellent communication skills in English and in Italian?

If so, we'd love to get to know you!

**What do we expect from you?

As part of the Italian Retail team, you will be responsible for rolling out in the Italian boutiques the CRM strategy and tools developed by the HQ and the Europe-CIS Region in order to maximize client loyalty, recruitment and achieve optimal profitability.

You will support the sales team in developing their client activities and sales through dedicated CRM plan adapted to each boutique priorities and client's profiles and be the key contact for Customer Service guidelines, training and action plans.

You will monitor all CRM & Customer Service activities, and report market's needs and feedbacks to Regional CRM & Customer Service team, as main contact point.

You will monitor the Client Satisfaction Barometer results with all boutiques, being proactive in gathering feedbacks and sharing best practices for Client Satisfaction improvement.

You will debrief the retail team on the quarterly CS dashboard and working on action plans with the boutiques to improve the KPIs.

**More than a job** **an experience!

By joining the Maison, you are joining a team in which professional development is one of our main focuses.

The recruitment process:

- _You will meet with the HR team _and the Retail Manager_ _at Richemont Italy_

**#BloomWithVca