Crm & Loyalty Specialist (Outsourced) Venezia

Crm & Loyalty Specialist (Outsourced)
Venezia
Veneto, Venezia

Position SummaryThe resource will be supporting the CRM team managing owned channels campaigns: email, push notification, banners and in-app news.

Duties include relating with all the internal stakeholders, supporting briefing, managing external agencies, monitoring and assessing campaigns performance through appropriate KPIs, ensuring the respect of deadlines and objectives. Role and ResponsibilitiesManage CRM and loyalty campaigns setup and send out;Coordinate agencies in charge of assets development and delivery;Find the correct target audience or segment for each communication;Support product Divisions and the eStore Teams to plan their communications on CRM owned channels;Spread a customer view and knowledge within the other functions, providing insights and data evidence of a correct CRM strategy. Skills and QualificationsAt least 3 years' experience in similar roles within a CRM or loyalty team or in a specialized agencyBSc/MSc in Marketing or Media & CommunicationExcellent communication and project management skills (verbal, written and presentational)Fluent in English languageKnowledge of CRM platformsKnowledge of segmentation rules and approachesKnowledge of loyalty program logic and processesMultitasking attitude, organizing and prioritizing skills, ability to work under pressure in a tough and dynamic contextAbility to team work, flexibility and ability to adapt in a very fast changing environmentWe are an equal-opportunity employer and value diversity at our Company.

We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

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