Crm Operator Firenze

Crm Operator
Firenze
Toscana, Firenze

Reports to : Implementation & Maintenance Coordinator Type of contract : temporary (12 months) Location : Florence, HQ CONTEXT The person will be inserted in the Global Field Force & Customer Engagement Systems structure, and will be part of the Implementation & Adoption Tea m. The CRM Operator is the CRM subject-matter expert and, as such, the point of contact for all users of the syste m. He/She will lead efforts for the continued education and support of the tool, ensure data quality and integrity, improve knowledge base of the tool and safeguard adherence to Global processes, as well as assist in resolving system-related issues.

MAIN ACTIVITIES AND RESPONSIBILITIES Be an advocate for the CRM platform.

To contribute to knowledge sharing across the regional teams and countries.

To lead communication for platform and process changes.

To draw up documentation (mainly in English) to illustrate how to use the CRM system transferring policies and correct ways of working driving the consistent usage of the system.

To prepare specific user guides, training materials or video tutorials to better explain specific system functionalities.

To organize and hold training sessions on processes to increase efficiency of usage.

To cooperate in the implementation of the CRM system in new countries/companies.

To plan the roll-out of new modules in the affiliates.

To assist CRM end-users in their daily operations.

Ability to assist in trouble shooting of ad hoc issues.

Escalate reoccurring technical issues to the relevant support team.

Be the voice for process and platform improvements with the development area collecting countries' specific needs.

Support the Italian affiliates cooperating with them for system data maintenance.

JOB REQUIREMENTS University degree with preferable scientific background.

Fluent in English (spoken and written).

Good knowledge of Google Suite and Office Suite applications.

Basic knowledge of SQL language.

Knowledge of SalesForce.com applications highly appreciated.

Good analytical skills.

Ability to manage several projects at one time with clear identification of priorities.

Proactive attitude to drive projects to completion, spirit of initiative.

Strong communication properties and interpersonal skills.

Attitude to team working.

Strong motivation.

The Company High quality therapeutics and diagnostics solutions for patients, ethics as our underlying principle, dedication to innovation and advancement, strong people centricity and environmental sustainability.

These five pillars form the foundation of the Menarini Group, an Italian pharmaceutical company with more than 135 years of history.

Founded in 1886 in Naples under the name of Farmacia Internazionale, in 1915 Menarini moved to Florence where the Group's headquarters are still located today. The Menarini Group is present in 140 countries around the world.

Its companies span from Europe to Asia, to Africa and the Middle East, to Central America and to the United States where with the acquisition of Stemline Therapeutics, a NASDAQ-listed biopharmaceutical company, the company marked its entry into the US oncology market.

Thanks to the valuable contribution of over 17, 000 employees, every year more than 500 million packs of drugs are produced at the Group's 18 manufacturing sites including a biotech plant for the manufacturing of monoclonal antibodies that also serves external clients.

Our drugs are distributed across 6 continents for the treatment of pathologies in cardiology, oncology, pneumology, inflammation and gastroenterology.

Menarini invests in the future and guarantees drug availability in the present for the improvement of patient health and well-being.

Menarini Values People CareOur Company is centred around the Person.

We live in a multicultural environment and we give value to diversity and inclusion.

We think Solidarity as a fundamental part of our respect for people.

We respect and safeguard the environment around us to allow a better life to our children.

Patient Focus The nature of our identity is dictated by our focus on the patient.

All our activities are inspired by this fundamental value.

Responsibility and Integrity Passion, pride, dedication and commitment are in the DNA of our Company.

Every single one of us represents Menarini.

Each of us is responsible for sustaining and enhancing thereliability, integrity and scientific value of what we have created by dedicating time, work and sacrifice.

We adopt the highest ethical standards in all our processes.

We work with commitment to foster and favour behaviour which is ethically correct.

Abiding by the rules is essential at all levels.

Quality Our approach goes beyond meeting pure compliance requirements as we strive to achieve the highest market standards by creating a real culture of quality.

We choose to improve patient care through quality.