Crm Product Owner (1 Year Contract) Pordenone

Crm Product Owner (1 Year Contract)
Pordenone
Friuli Venezia Giulia, Pordenone

Electrolux Professional presents:

CRM PRODUCT OWNER (1 year contract)

Vallenoncello, Italy

Make ideas come to life.

Globally.

As part of the Electrolux Professional team, one day is never the same as the next.

But what drives us everyday is our Mission to make our customers' work-life easier, more profitable - and truly sustainable.

Becoming the OnE trusted partner, managing their complete operations.

Understanding their daily journey - and making it a winning one - whether they run a hotel, restaurant, laundry or café.

Acting truly sustainable means going beyond products; connecting users with intelligence, humans with technology and innovative thinkers with relevant business models.

And providing the most inclusive service offering with expertise, state-of-the-art interfaces and the best people network.

Together with you, we will grow and create sustainable experiences for people and the world around us, in food, beverage and laundry.

Electrolux Professional - we are The OnE.

A REGULAR DAY AT WORK

When it comes to our Digital Strategy One Platform (Fast Forward), Salesforce Sales Cloud (CRM) is the foundation for our Digital Selling and Lead Management project.

After implementing the CRM in 2019, the Sales Cloud capabilities have not been used to the greatest extent within the organization.

However, it is a requirement, a foundation, to move toward digital selling in the future.

Therefore, there is a need to re-focus and re-accelerate within this area.

Leverage the full OnE Platform capabilities and re-accelerate on CRM are the basics to move towards digital business (sales) excellence.

For the record, when we implemented the project - based on 500 users - we got a recommendation for Accenture to allocate 2 FTEs as permanent CRM roles: 1 FTE for users' management and support; 1 FTE as Product Owner/Success Manager.

The CRM steering was committed and recommend hiring Salesforce experts.

However, there were internal resources to reallocate, and they started to attend Salesforce training, except they were soon reallocated to other projects.

**What we need**:

In terms of resources, we have identified the need for an additional full-time, permanent staff member on the Group Digital Marketing Team.

We need a CRM Product Owner to own the responsibility to redefine the CRM solution and own the product backlog, reflecting business priorities and balancing benefit with effort.

Considering this addition of staff is important, because, without this position, we're concerned about the capacity to deliver our project successfully.

YOUR MAIN RESPONSIBILITIES

Work with the technical teams and business stakeholders to identify user needs when it comes to CRM and data projects

Responsible for defining, prioritizing, and developing high-quality products and features that deliver demonstrable customer and business value across the group

- Responsibility for the product backlog and refining it to reflect priorities, balancing benefit with effort, risk, and technical complexity.

Work collaboratively across the Group to align priorities and ensure that there is consistency in the digital journey across all

brands

Act as an ambassador for Agile best practices, lead sprint reviews and engage in daily stand-ups and sprint retrospectives.

YOU

- customer obsessed

- proactive

- strong project management skills

- effective communication in an international environment

- open-minded

EDUCATION & EXPERIENCE

- 5+ years of experience as product owner /product manager with a strong focus on CRM and Data projects

- Agile methodology experience

- Make prioritization decisions based on value and effort/risk to deliver

- Ability to take ownership and make effective decisions

- Delivery focused with attention to detail and drive to resolve issues

All positions are open to disadvantaged categories as per L. 68/99

**About Electrolux Professional

Electrolux Professional is one of the leading global providers of food service, beverage and laundry for professional users.

Our innovative products and worldwide service network make our customers' work-life easier, more profitable - and truly sustainable every day.

Our solutions and products are manufactured in 13 plants in seven countries and sold in over 110 countries.

In 2021, Electrolux Professional had global sales of SEK 7, 9bn and approximately 4, 000 employees.

Electrolux Professional's B-shares are listed at Nasdaq Stockholm.

From July 1, our global business is divided into five Business Areas (BA): BA Beverage & Food Preparation, BA Laundry, BA Food Americas, BA Food APAC & MEA and BA Food Europe.