Crm Specialist - Project Manager Milano

Crm Specialist - Project Manager
Milano
Lombardia, Milano

Work mode**:Hybrid**Onsite Location(s)**:Milan, IT**Additional Locations**: France-Île-de-France; Germany-Düsseldorf; Italy-Milan; Poland-Warsaw; Spain-Madrid**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

- At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges.

With access to the latest tools, information and training, we'll help you in advancing your skills and career.

Here, you'll be supported in progressing - whatever your ambitions.

**Job Purpose

- The role of the "CRM Specialist - Project Manager" has two major areas of responsibility:- ii) help our central headquarters to improve the tool taking into consideration our divisional needs. - The CRM Specialist - Project Manager is expected to interact and communicate with other departments and roles: Marketing, Service, IT, Sales and Manager/Executive to ensure that the above two main objectives are successfully covered.

**Main areas of responsibility

- **Internal training.

** Responsible of the design and implementation of the required trainings that will ensure a successful adoption by each of the users within the division (over +100 employees).

Plan and execute remote, face-to-face and one-to-one trainings with all SalesReps.

- **Setup reporting standards.

** Define and create clear/intuitive content guidelines for SalesReps on "How to properly use and report in Salesforce" (FAQs website / Small-Videos / Pdf).

- **Platform improvement.

** Help to improve the tool by formally submit ideas for new features and functions via user stories.

These ideas should be collected within our division users.

This objective includes: detect the idea, search for the consensus among the key players within the division, fulfill and submit the document, defend the requirement, test and validate the software, design and implement the launch of the new feature within the division.

Work with business users and architects to define and document detailed user stories, process flows and data models.

- **Data Quality (quantity).

** Make sure that all the different relevant sections in SFDC: contacts, accounts, opportunities, taskshave an acceptable level of fields completed by each of the users.

Proactively set data quantity KPIs, set expectations and put in place contra measures if need it (when the quantity of the data does not reach the standards required).

- **Data Quality (quality).

** Make that the content data in SFDC has a high degree of quality, is reliable and consistent.

Proactively set data quality KPIs, set expectations and put in place contra measures if need it (when the quality of the data does not reach the standards required).

- **Massive data cleaning programs.

** Define and implement massive import/export processes on demand.

- **First level technical & functional support.

** Become the first level support for all the members of the division.

This included technical troubleshooting (technical problems of the platform) and functional lack of knowledge from the user.

If problem cannot be solved, contact the second level support (European Cross-Divisional level).

- **Enable feedback channels.

** Set up feedback channels to capture new ideas that will improve the SFDC platform.

These tasks include actions as: be active in the SFDC chatter, create internal surveys, setup a network of ambassadors with in the division, organize regular calls and f2f meetings to capture ideas.

- **Knowledge and external training.

** Maintain a high level knowledge of system functionality, configuration, and process.

Maintain industry relevant knowledge around product and industry trends

- **Basic Administrator role.

** Create/Modify/Delete the permission of existing and new users

- **Documentation.

** Maintain documentation on requirements: user stories, backlog, data models, triggers, and description on how each business function is using the object.

**Knowledge, Skills and Ability Requirements

- English and German and/or French language skills is a must.

- Preferably a technical bachelor degree (Computer Science, Engineering ) or Management, Business Administration (or similar)

- Knowledge of Customer Relationship Manager (CRM) systems advantageous but not essential

- SAP knowledge is welcome.

- 2-3 years of experience in working for multinational companies.

- Be able to lead projects with deliverables, deadlines, and key milestones.

- Be able to lead technical discussions with stakeholders and internal teams.

- Effectively present ideas and product scope to internal audiences.

- Ability to work well with people including project stakeholders and project team members.

- Low travel requirements (once per month 2/3 days within Europe).

- Open to work remotely.

- Strong analytical & technical skills

- demonstrated understanding of how to interpret SalesReps business need