Crm/Xrm Business Consultant Milano

Crm/Xrm Business Consultant
Milano
Lombardia, Milano

The Consultant will be responsible for analyzing program requirements and developing computer applications by performing the following duties: KEY RESPONSIBILITIES & JOB FUNCTION Support of our partners and customers in the implementation of demanding CRM projects. Conduct one-to-one meetings to provide advice on how to use the CRM system, including which modules are being used and how customer requirements can be translated into a concrete setup. Analyze, record, and realize multi-layered business requirements in projects. Act as a coaching consultant, collaborate with the customer, and ensure that all activities required for implementation are carried out as agreed. Plan and optimize business processes and provide ready-to-use software solutions at the customer's site. Interact with various parties (internal and external) on projects. Monitor project agreements and communicate about them with the client. Provide webinars and training to clients. Support the sales department in presales assignments. Test, install, and commission appropriate software tools, either independently or in a team with colleagues. Cooperate with end users to help resolve issues. Work in an agile team setup using Kanban boards in Jira/Atlassian. REQUIRED SKILLS AND EXPERIENCE To perform this job successfully, an individual should have abilities in the following areas: 4 years of experience in CRM consulting and implementation. Proficiency in CRM platforms, with CAS Genesis World CRM or Microsoft Dynamics CRM being a plus. Project Management experience is a plus. A passion for helping customers move forward, with affinity for CRM or a keen desire to develop in it. Customer-oriented and dedicated. Intrinsically motivated and eager to achieve success together with the team. Successfully completed training or studies in the IT field. Confident appearance and ability to work in a team, along with flexibility and willingness to travel. Willingness to follow defined development design/delivery standards. Strong oral and written communication skills in English. Ability to multitask, work well independently, and thrive in a dynamic environment. Pragmatic, strong in execution, and a team player. Other Information Varied work in a highly motivated team. Numerous opportunities for professional and personal development. Employee events. Medical insurance. Who We Are: Medialine is an international IT service provider with a German headquarters and a branch office in Bucharest, Romania. We deliver IT&C infrastructure solutions, managed services, and business software for the European market. We operate 9 data centers in Germany, Austria, and Romania, offering cloud infrastructure and managed services for business customers. Our clients include enterprises in manufacturing, industrial, retail, and distribution sectors. In Bucharest, we are a small but expanding team, seeking motivated individuals at all levels. Our office is located in Bucharest, providing a modern and cozy workplace environment at ONE Cotroceni Park. As Medialine Group, we are a DellEMC Titanium Partner, Microsoft Gold Certified Partner, VMware enterprise solution provider, and Veeam Gold Partner. Contact: Further information can be found on our website: https://www.medialine.com/ro. For any questions, please contact us via email at infomedialine. ro or send your application to this email address. Your application will be handled with the strictest confidence. J-18808-Ljbffr