Cs Booking - Italy
Creating, amend, cancel bookings.
- Sending customer notifications.
- Following up on cargo readiness to send complete and correct load list for each vessel.
- Verify, after sailing, that all units were loaded o/b the vessel and update the documentation staff accordingly.
- Pursuing continuous improvement initiatives to drive increased productivity and service levels.
- Promoting new digital services to customers.
- Taking appropriate action to resolve issues effectively.
- Issuing invoices for additional charges when needed.
- Ensuring duly recovery of any extra cost related to shipments.
- Assisting overseas teams with questions and resolving issues
Does the below sound like you?
If yes, then we want to hear from you!
- A team player
- Someone who endeavors to offer the best customer experience.
- Results-driven
- Willing to be part of an agile team that strives on sharing knowledge and fostering continuous learning.
**Requirements**:
- Customer service orientation
- Ability to work under pressure
- Experience in the container shipping and transportation industry - an advantage.
- Teamwork attitude
- Fluent English
Function:
Countries & Business Development
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