Cs Documentation - Italy GENOVA

Cs Documentation - Italy
Genova
Liguria, GENOVA

Key tasks and responsibilities

- Check that all the details that are filled in the shipping instructions by the customer are correct and according to the company's policy, local rules and regulations.

- Insert data to the system according to the shipping instructions that are received from customers.

- Check if the B/L is freighted and in case not, inform the booking department.

- Assist to promote usage of e-commerce.

- Send to the customer a draft B/L to verify that all the details are correct.

- Prepare and attach to the B/L all the certificates that are requested by customers, according to the company's policy and rules.

- Print and pass the original B/L and all the invoices to the Cashier.

- In case of short shipped container, change the data in B/L and send a notice to the customer.

- Send manifest to the next port of discharge according to the company's rules.

- Handle and perform manifest correctors according to the company policy.

- In case of trades to USA, prepare and send AMS 24h before the vessel arrived.

After sending the AMS, handle with all DNL messages.

- Verify that all the invoices are printed.

- Support Italian customers for all cross trade activities.

**Requirements**:

Professional and personal skills

- High level of customer service orientation

- Basic knowledge of documetation rules and clauses

- Basic experience and knowledge in shipping

- Ability to work under pressure

- High level of human relations with colleagues

- Ability to work in a team and to be a part of it

- Languages: English (Scale 1 - 7)*: 5

- MS Office: word, excel (Scale 1 - 7)*: 4

Function:

Global Customer Service

Publish in Internal Career Page:

Yes