Custom Programs Specialist - Accounts & Lazio

Custom Programs Specialist - Accounts &
Roma
Lazio, Lazio

Reports to**: Director of Custom Programs

**Based in**: Rome or Florence

**Requisites**:

- Excellent communication skills, written and spoken, in English.

- Professional working proficiency in Italian.

Additional language proficiency in French and/or Spanish is preferred.

- Knowledge of American Higher Education systems and study abroad programs

- Excellent customer service skills

- Knowledge of Microsoft Office and Google Suite, especially Excel and Sheets

- 2-4 years relevant experience

- Flexible, independent and detail oriented

- Ability to prioritize and meet deadlines

- Ability to problem solve

- Ability to manage schedules and logistics

- Bachelor's Degree

- Available to work evenings and weekends and travel during high season as needed

- Available to serve on a rotation as an emergency point of contact

**Responsibilities**:

- Assists with program development: drafting budgets, proposals and agreements

- Conducts research on cultural activities, academic content, vendors and logistics

- Assists the Director of Custom Programs with the management of US partner school relationships.

Communicates regularly and with great tact and diplomacy with university counterparts

- Interfaces with faculty leaders and SAI offices during program development and recruitment phases, participating in consultation calls as necessary

- Assists the Director of Custom Programs with the creation of program materials including Pre

- departure guides, promotional flyers, online and in-person orientation presentations, info sessions, and onsite materials

- Assists the Director of Custom Program with marketing and outreach activities such as webinars, newsletters, special presentations, site visits and more

- Serves as program point of contact for assigned programs and assures that all program

components/tasks are completed according the schedule/timeline

- Assists Custom Programs Manager with bookings for viable programs, where necessary

- Assists with program implementation as needed, accompanying groups and faculty on visits, holding orientation sessions and responding to student issues and emergencies

- Performs accounting and budget reconciliation, according to SAI procedures

- Creates WhatsApp Groups for all programs and adds student and faculty participants

- Responsible for social media initiatives for custom programs and participates in SAI Social Media Committee meetings

- Updates internal tracking documents and creates Program Folders in Google Drive

- Coordinates health insurance enrollment for custom programs and obtains insurance certificates for schools, as needed

**Office hours**: Monday to Thursday, 10:00am to 6:30pm, Friday 10:00am to 5:00pm

**Contract**: CCNL 12-month contract with the possibility of extension

Application Question(s):

- Are you available to work evenings and weekends?

- Do you live in Rome or Florence?

**Language**:

- Inglese (required)

Expected Start Date: 15/10/2024