Customer Account Specialist Fiorano Modenese

Customer Account Specialist
Fiorano Modenese
Emilia Romagna, Fiorano Modenese

Mission

We have an exciting opportunity to join our Calderys Customer service team.

In the Customer Service team and in relation with the Sales, Marketing and Finance teams, the Customer Service Specialist will collect, analyze and manage customer orders (from entry till invoicing), requests, complaints, enquiries rapidly and efficiently through the organization.

This is a temporary position till the end of 2025.

**Responsibilities**:

- **Welcome the truck drivers**:

- **Order Management**: Handle the entire order process from registration to invoicing using SAP.

- **Customer Communication**: Respond promptly to customer inquiries regarding orders, deliveries, prices, invoices, certificates, and more through various communication channels.

- **Order Updates**: Keep customers informed about their order status, especially in cases of delays or discrepancies.

- **Contract Accuracy**: Ensure that Incoterms, payment terms, and prices are accurate and align with customer contracts on SAP sales orders.

- **Sales Support**: Assist the sales team in the quotation process when needed.

- **Claims and Complaints**: Accurately register claims and complaints, providing administrative support to the sales team as required.

- **Price Management**: Maintain and verify the accuracy of sales prices on SAP, including customer price administration.

- **Transport Costs**: Obtain and communicate transport costs to customers when requested.

- **Continuous Improvement**: Participate in activities and workshops aimed at enhancing customer service.

- **Dispatch Administration**: Handle administrative tasks related to the dispatch of customer orders.

- **Additional Tasks**: Perform other duties as required by local needs, such as:

- Import/export declarations

- Issuing certificates

- Stock replenishments

- Purchasing office supplies and raw materials

- Supporting front desk reception tasks including postal services, meeting arrangements, and meal arrangements

**Requirements**:

**Essential**:

- Proficiency in ERP systems, particularly SAP

- Familiarity with CRM systems, such as Salesforce

- 2-5 years of experience in a similar administrative role

- Excellent communication and interpersonal skills; strong problem-solving abilities; ability to multitask and manage time effectively.

- Knowledge of import/export procedures

- Customer-focused attitude with a proactive approach; ability to work well in a team environment.

- Fluency in English/ Italian

**Desirable**:

- Proficiency in an additional language (advantageous in an international environment)

- Excellent interpersonal and communication skills

- Strong organizational and time management skills

- Flexibility and agility

- Team spirit and collaboration