Customer Account Specialist - Trainee Fiorano Modenese

Customer Account Specialist - Trainee
Fiorano Modenese
Emilia Romagna, Fiorano Modenese

Responsibilities

The main responsibilities are:

- Block and unblock customers

- Follow customers payments and overdues. Working closely with credit controlling

- Manage credit and debit note

- Manage customer satisfaction survey

- Support the customer service teams central and eastern Europe with admin tasks

- Support the CS team in emergencies : shipping, lead time, orders etc.

- Support the Check end of the month balance, indicate the amount to finance and resolve any issue

- Any specific relation with big customer account to follow payments

- Contribute to the OTIF and to customer satisfaction

- Manage customer claims when the sales manager in charge of the customer is not able to do it

**Profile/Competencies

**Education, background, level of experience

- Bachelor degree

- Rigorous compliance with procedures and processes

- Strong organizational skills, ability to manage workload and priorities

- Agile and flexible, able to do back ups

- Ability to learn quickly and improve continuously

- Team Spirit and collaboration

- Strong customer orientation and business/ commercial sense

- Good interpersonal and communication skills (oral and written, communication to customers,

to customer service team, sales and to other departments)

- Tools knowledge is a strong plus : EXCEL - WORD - SAP - Sales force - Google

- Language : English, Italian