Customer Administrator Milano

Customer Administrator
Milano
Lombardia, Milano

About the Role**:In line with Division objectives and under instructions/control of management, to plan, co-ordinate and supervise all customer requests in a timely and accurate manner in accordance with defined guidelines and service levels.

**Education**:

**Experience**:At least 5 years of relevant experience in a multinational environment, customer facing role.

Accounting background, knowledge of payments market and project management experience will be considered a plus.

**Domains**:

**Key Responsibilities**:01.

Customer Support for administrative questions: provide customer support for billing issues, help the central collection team, draft e-orders for customers, provide assistance with order processing, coordinate merge & acquisition administrative procedures.

02.

Control and approve customer order/contract processing or provisioning/planning/publication, acting as center of expertise regarding business rules and tools.

03.

Act as the point of escalation for complex customer problems, providing technical advice and support to other team members.

04.

Participate in the development and enhancement of tools and solutions for supporting the E2E customer data management process for existing products and services, defining requirements as necessary.

05.

Support the product management in order to support the alignment of SWIFT's products and services with the customer needs and operational capabilities.

06.

Ensure customer satisfaction by providing corrective and preventive maintenance to processes, procedures and tools by identifying/maintaining requirements and the service level agreement with internal functions/external partners.

07.

Develop and maintain relationships with designated customers, gain understanding of customers business and configuration environment.

08.

Build expert knowledge in own functional area, liaising with peers inside SWIFT to keep abreast of the best practices and latest technological and process developments.

09.

Support the local sales team by creating opportunities and related proposals in the designated tools, conclude small/simple commercial deals

10.

Office management: organize and coordinate local events, make sure the office is running smoothly under all aspects, keep contact with local vendors.

**Competency Profile**:

**01.

Takes Accountability for Delivering Results**Decides on and pursues the best course of action to deliver results following in-depth analyses of relevant issues and conflicting factors and after assessing foreseeable risks; follows through to ensure delivery and closure or escalates as needed.

**02.

Demonstrates Operational Excellence**Sets clear standards for quality of work; adheres to / encourages a continuous improvement mindset; implements procedures, standards and policies to ensure operational success in terms of security, availability, reliability and customer satisfaction

**03.

Expands knowledge**Continually extends specialist knowledge as a means of anticipating and preparing for changes in the business; uses a variety of methods and opportunities to learn and to exchange knowledge; encourages and facilitates development of others.

**04. Business Understanding and Commercial Sense**Applies understanding of how own division adds value to the business; uses knowledge of financial and business principles to deliver cost-effective solutions; adapts quickly to changes in the market, the industry and the organisation while upholding standards.

**05.

Builds and reinforces customer relationships**Strengthens relationships by taking every opportunity to listen and respond to customers and adapt solutions to meet their needs; demonstrates and encourages customer focus in all relationships and activities.

**06.

Is an effective team member**Encourages effective team working within and across the department; respects diversity and recognises contributions from colleagues; leads by example and through constant demonstration of SWIFT values.

**07.

Communicates effectively**Communicates effectively across a wide range of practical or theoretical issues ; modifies communication style to optimise understanding by others; clarifies applicable goals, objectives and business situations; acknowledges and respects other views.

**What we offer**:

We put you in control of career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

**_We give you the freedom to be yourself.

We are creating an environment of unique individuals - like you - with different perspectives on the financial industry and the world.

An environment in which everyone's voice counts and where you can reach your full potential regardless of _**_age, background, culture, colour, disability, gender, nationality, race, religion _**_, sexual orientation, or veteran/military status. _