Customer Application Specialist - Diagnostics Solutions (Northern Italy) Milano

Customer Application Specialist - Diagnostics Solutions (Northern Italy)
Milano
Lombardia, Milano

As **Customer Application Specialist** (CAS) in our Life Science & Diagnostics division group, you will support our customers in Pathology laboratories.

We provide timely and high-quality diagnosis within cancer diagnostic through trusted answers and insights that advance the quality of life.

This is an exciting opportunity to work in a field-based role as a member of the Italy Customer Application Specialist (CAS) team, supporting Field Sales in the Pathology & Healthcare setting.

**Your key responsibilities will include**:

- Collaborate with the Sales and Marketing organizations in the promotion of products.

- Provide in-field pre-sales technical support to Italy Sales Representatives to ensure high value sales are progressed, including Customer Facing Team technical visits, on-site demonstrations, workshops, and tender support.

- Provide post-sales support to the customer, including onsite instrument and product training, validation support, optimisation / adaptation of products to customers' needs, on-going technical support and customer care.

- Participate in Clinical Sessions with Pathologists reviewing slides on demonstrations or for technical troubleshooting.

- Report the result of actions (trainings, demos, and technical support) to CAS Manager.

- Drive seminars and special training for customers (technician, pathologists, others lab stakeholders).

- Help build customer relationships and to maintain customer satisfaction and loyalty.

- Assess competitor activity whilst on customer sites and to report back to the Sales Management Team.

- Collaborate and support the Customer Technical Support Team / Remote Service Engineer (RSE)

- Handle customer complaints and inquiries in collaboration with local sales, service, and RSE in compliance with the global complaint handling process.

For this role, you will be working remotely combined with regular travel to customer sites in the **North of Italy**, and especially the **Lombardia**, **Piemonte**and **Veneto regions**(a company car will be available to you).

**Qualifications**:

We are looking for an individual with the following background:

- **University degree** in **Biology**, **Biomedical Science**, **Biotechnology**, **Biochemistry**or similar

- **Significant hands-on experience** with **H&E/primary/special staining**, **immunohistochemistry**and/or **ISH**:

- Great knowledge of** pathology workflows**:

- Full proficiency in **Italian**and good level of **English**:

- **IT/Computer literacy**:

- A valid **driving license**:

- Previous experience in an Applications / Technical role around similar solutions is desirable but not essential.

On a personal level, you are **proactive**, **outgoing**, **customer**and **quality oriented**.

You enjoy working both **autonomously**and **as part of a team**.

You have great **communications**and **interpersonal skills**to interact with many internal and external partners.

Whilst being **flexible**and **adaptable**, you have also strong **planning**and **organizational skills**.

**What we offer**:

- Permanent Contract

- Outstanding company culture

- Career development opportunities

- Company pension scheme, yearly company bonus, company car, private health care, stock purchase plan, medical & life insurance

- A position within an international organisation, offering a dynamic working environment, with exciting challenges and opportunities

**We will make sure you get all the training and development opportunities you need to become the best in your field.

**Additional Details

This job has a full time weekly schedule.

It includes the option to work remotely.

Agilent Technologies Inc. is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

**Travel Required**:75% of the Time

**Shift**:Day

**Duration**:No End Date

**Job Function**:Sales