Customer Care & Legal Consultant Lazio

Customer Care & Legal Consultant
Roma
Lazio, Lazio

The Customer Relation Center Legal Specialist handles end-to-end customer inquiries and communications that have a legal and contractual impact, with the goal of reducing litigation and risk exposure.

Also provides support to dealers involved in legal disputes from customers.

**Duties and Responsibilities

- Maintain a constantly updated archive of disputes with clients of the National Sales Company,

- Interfacing with the Team Leader and legal firms in order to limit the risk exposure of the commissioner;

- Agree with the Team Leader on any implemented deviations from Operating Procedure and/or issues not directly included;

- Submit any improvements to project procedures; In accordance with the escalation process, project and company standard inform the Team Leader about critical customer cases, critical situations that do not allow to perform work.

**Requirements**:

- Bachelor's degree or equivalent, Law degree will be considered preferred;

- At least 2 years' experience as a call center advisor and litigation management;

- Knowledge of Automotive Sector and Consumer Code;

- Excellent interpersonal and communication skills;

- Problem solving skills;

- Result orientation;

- High level of computer literacy, especially MS Office;

- Language skills: Italian; English

**Working pattern

- Rome

- Hybrid

- 40 hours per week

**What we offer

We offer professional growth first.

The compensation package will be discussed during the interview and related to the actual experience and skills gained.

**About MSXI

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry.

MSXI's deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.

With over 6, 000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans:

- Warranty & Technical

- Parts & Service

- Retail Performance Management

- Customer Engagement

- Fleet & Mobility

MSX Ricerca e Selezione, an MSX International Group company, is a recruiting and selection firm appointed by the Italian Welfare authorities supporting, as business partner, MSXI and all the players in the automotive business segment (OEM, NCS, Dealer and other) in identifying and developing talented people.

MSX Ricerca e Selezione, as business partner, has been appointed to perform the personnel search whose details are listed above.

MSX International is a company that guarantees equal opportunities and is positively committed to building a truly diverse workforce.

This announcement is addressed to both sexes, according to the laws 903/77 and 125/91, and to people of all ages and all nationalities, according to the legislative decrees 215/03 and 216/03.