Customer Care Advocate Bardi

Customer Care Advocate
Bardi
Emilia Romagna, Bardi

time left to apply End Date: April 14, 2025 (30+ days left to apply)

job requisition id R25-413

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28, 000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Position Summary As a Customer Care Advocate, you will help facilitate presales and post-sales requests, allowing Rockwell Automation to meet the urgent demands of our customers. Additionally, you will be focused on identifying process improvement opportunities and helping bring those opportunities to implementation. In this position, you will report to the Customer Care Center Team Lead, and it is based in our office in São Paulo - SP to work in hybrid modality.

Your Responsibilities: Manage the Sales and Repair Orders in Brazil by checking the customer's proposal and purchase order information before and after the order is converted, filling out the entry checklist properly. Make the necessary changes throughout the order life cycle, working together with Logistics, Finance, Tax, Repair Center, etc. Ensure that all processes are being carried out in accordance with applicable procedures and within compliance rules. Collaborate with experts and business process owners to identify best practices. Provide phone, email, and chat support. The Essentials – You will Have: Bachelor´s degree in Administration, Accounting, Economics, Systems Analysis and Development, or other related area. 2+ years of customer service experience. Intermediate/advanced English for speaking, listening, writing and reading. Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

We believe that employee diversity is an important element of our common future. We provide opportunities for talent growth within the entire organization. We support equality by celebrating the individuality of every person, regardless of their origin and identity. We appreciate the unique cultural pattern and variety of experiences in each of us. We invite all who want to join and change the world of our organization.

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