Customer Care Agent - German / French (F/M/D) Milano

Customer Care Agent - German / French (F/M/D)
Milano
Lombardia, Milano

Customer Care Agent - German / French (f/m/d)**:

**MEININGER Hotels Milan**:

Full time

**MEININGER Hotels is looking for Customer Care Agents (f/m/d) who will be responsible for taking care of international guest requests via phone and mail. We offer training period and a hybrid work environment.

**MEININGER Hotels: Central locations. Flexible rates. Modern spaces. Fun vibes. All in one place. We run more than 35 hotels in Europe's best cities—and counting!**:

**YOUR TASKS**:

- Quickly and accurately process bookings for our guests (from individual travelers to small groups of up to 20 people) for all our MEININGER Hotels

- Be the first point of contact for our guests prior to their stay and create a great experience for them through customer-oriented, friendly conversations

- Offer our guests additional services provided by MEININGER or our partners

- Process payments, handle cancellations and manage complaints by assisting our guests in finding the optimum solution

- Adjust room distribution across all MEININGER locations to optimize occupancy

- Work in close collaboration with other departments: Revenue, Sales and Group Sales

**YOUR PROFILE**:

- Professional training and minimum 1 year of professional experience in hospitality or service center

- Strong customer orientation, excellent communication skills and multicultural savvy

- Team player, adapting flexibly to new situations

- Strong time management skills and ability to process multiple requests within short timeframe

- Fluency in English (B2) and either German or French (min. B1)

- Excellent PC skills, knowledge of PMS or reservations system desirable (e. g. Sihot or ASSD)

- Ability to work flexible shifts including weekdays, weekends, and public holidays

**WHAT MEININGER OFFERS**:

- Attractive compensation package

- Flexible working arrangements with the possibility of hybrid working

- 2 extra days off to volunteer at your favourite NGO

- Opportunities to enrich your international experience working in our Customer Care offices in Berlin OR Milan

- Extra vacation days (every year you spent with MEININGER- 1 extra day of vacation up to 5max. ) and company jubilees

- Quarterly evaluation rounds to make sure you are happy

- Employee events and team activities: M-Days, Christmas party, team building events

- Staff Nights and Friends & family Discount to enjoy our MEININGER Hotels

- Possibility of career progression within the MEININGER group

- Hybrid work, at least 2 days at the office Milan or Berlin

**YOUR APPLICATION**:

We are enthusiastic hosts as diverse as our guests. Feels like you?

**Please note: We do not provide relocation** Thank you.

**Contact**: Sandra Röske (Customer Care Manager)

(EN)