Customer Care Agent - German / French (F/M/D) Milano

Customer Care Agent - German / French (F/M/D)
Milano
Lombardia, Milano

CUSTOMER CARE AGENT - GERMAN/FRENCH (F/M/D)**:

**MEININGER Hotels Milan**:

Full time

**MEININGER Hotels is looking for a Customer Care Agent - German/French (f/m/d) to join our team in Milan who is responsible for taking care of international guest requests via phone and mail.

**MEININGER Hotels: Central locations.

Flexible rates.

Modern spaces.

Fun vibes.

All in one place.

**:

We run more than 35 hotels in Europe's best cities—and counting!

**YOUR TASKS***:

- Quickly and accurately process bookings for our guests (from individual travelers to small groups of up to 11 people)

- Be the first point of contact for our guests prior to their stay and create a great experience for them through customer-oriented, friendly conversations

- Offer our guests additional services provided by MEININGER or our partners

- Process payments, handle cancellations and manage complaints by assisting our guests in finding the optimum solution

- Adjust room distribution across all MEININGER locations to optimize occupancy

- Work in close collaboration with other departments: Revenue, Sales and Group Sales

**YOUR PROFILE**:

- Professional training and minimum 1 year of professional experience in hospitality or service center

- Strong customer orientation, excellent communication skills and multi-cultural savvy

- Team player, adapting flexibly to new situations

- Strong time management skills and ability to process multiple requests within short time-frame

- Fluency in English and either German or French (min B1 plus) language

- Excellent PC skills, knowledge of PMS or reservations system desirable (e. g.

Sihot or ASSD)

- Flexibility to work weekdays and occasional weekends

**WHAT MEININGER OFFERS**:

- Attractive salary

- Flexible working arrangements - possibility of hybrid working

- Opportunities to enrich your international experience working in our Customer Care offices in Milan

- Extra vacation days for every year with MEININGER (up to 5 days), company jubilees

- Employee events and team activities: M-Days, Christmas party, team building events

- Employee training modules available for your own growth

- Growth and opportunities to explore other departments like Group Reservation Agent

- Enjoy our Staff Nights and Friends & Family Discount

- Travel opportunities

- Possibility of career progression within the MEININGER group

- Hybrid work, at least 2 days at the office

**YOUR APPLICATION**:

We are enthusiastic hosts as diverse as our guests.

Feels like you?

**Contact**: Sandra Röske (Customer Care Manager)

(EN)