Customer Care Agent (M/W/D) Milan Categorie Protette Milano

Customer Care Agent (M/W/D) Milan Categorie Protette
Milano
Lombardia, Milano

CUSTOMER CARE AGENT (M/W/D) | MILAN CATEGORIE PROTETTE**:

**MEININGER Hotels Milan**:

Fulltime

**MEININGER Hotels is looking for a Customer Care Agent (f/m/d) to join our team in Milan who is responsible for taking care of international guest requests via phone and mail.

**THE COMPANY**:

MEININGER is a unique Hotel product in different European cities, which combines the service and comfort of a budget hotel with an extraordinary interior such as a guest kitchen or a game zone.

Thanks to our highly motivated team and a down-to-earth and living atmosphere, the MEININGER Hotels feel like a real home.

**YOUR TASKS**:

- Quickly and accurately process bookings for our guests (from individual travelers to small groups of up to 11 people) for all our MEININGER Hotels

- Be the first point of contact for our guests prior to their stay and create a great experience for them through customer-oriented, friendly conversations

- Offer our guests additional services provided by MEININGER or our partners

- Process payments, handle cancellations and manage complaints by assisting our guests in finding the optimum solution

- Adjust room distribution across all MEININGER locations to optimize occupancy

- Work in close collaboration with other departments: Revenue, Sales and Group Sales

**YOUR PROFILE**:

- Professional training and minimum 1 year of professional experience in hospitality or service center

- Strong customer orientation, excellent communication skills and multi-cultural savvy

- Team player, adapting flexibly to new situations

- Strong time management skills and ability to process multiple requests within short timeframe

- Fluency in English and German or French (min B2)

- Excellent PC skills, knowledge of PMS or reservations system desirable (e. g.

Sihot or ASSD)

- Flexibility to work weekdays and occasional weekends

- Hybrid work, at least 2 days at the office

**WHAT MEININGER OFFERS**:

There are many good reasons to join our MEININGER team.

We offer a professional work environment with creative leeway.

Working with a dynamic team will offer you many chances for your personal development.

We appreciate colleagues who can work independently and as part of a team, who can think out-of-the-box and who want to develop MEININGER with their own ideas and actions.

If you are looking for a new challenge and want to be part of an international hotel chain, which is different from others, we would be happy to welcome you.

- Attractive compensation package

- Flexible working arrangements with the possibility of hybrid working

- Opportunities to enrich your international experience working in our Customer Care offices in Milan

- Extra vacation days for every year with MEININGER (up to 5 days), company jubilees

- Employee events and team activities: M-Days, Christmas party, team building events

- Growth and opportunities to explore other departments like Group Reservation Agent

- Enjoy our Staff Nights and Friends & Family Discount

- Opportunities to travel

- Possibility of career progression within the MEININGER group

**YOUR APPLICATION**:

Please send us your CV.

**Contact**: Sandra Röske (Customer Care Manager)

(EN)